Paulina Molodzinska

• Supervised day-to-day operations to meet performance, quality and service expectations
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies
• Improved customer satisfaction by addressing and resolving complaints promptly
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles
• Facilitated clear communication between employees and upper management through regular meetings and updates
• Developed strong working relationships with staff, fostering a positive work environment

References:

Yohan Opatha (Manager) 0416744 866

• Heavily involved in the sales process including regular contact with the vendor, attending all the inspections on behalf of the agent and handling all relevant documents
• Prepared and posted key marketing materials for the sales process
• Handled customer relations issues, enabling quick resolution, and client satisfaction
• Key and key register management
• Prepared OFI packs
• Coordinated tradespersons to provide high-quality renovation and restoration works for clients
• Listed properties on Agent Box
• Assisted with open houses and auctions
• Managed email inbox
• Participated in settlement process

References:

Jessica Cao (Agent) 046 6877 260

Lyndon Town (Associate Agent) 0434 513 825

• Handled customer relations issues, enabling quick resolution, and client satisfaction
• Prepared documents necessary for the sales process
• Key and key register management
• Prepared OFI packs
• Listed properties on Agent Box
• Assisted with open houses and auctions
• Managed email inbox
• Participated in settlement process
• Office administration duties

References:

Annette Pitcher(Office Manager) 0428965 651

Jane Colyer (Sales Manager) 0408 464 964

• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
• Assigned patrons to tables suitable for needs and restaurant section rotation.
• Ensuring all guests receive prompt and professional service

• Employ emergent curriculum techniques to create a child-centred environment with a mix of child-directed and teacher- directed activities.
• Facilitate creative exploration, experimentation, learning, and expression.
• Promote social and emotional skills and collaboration.