Pauline Anton
Menai
Summary
Versatile and dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations across diverse roles, including a pivotal position at Koala Child Care Center. Expert in customer service and cleanliness, I excel in team leadership and complex problem-solving, significantly improving efficiency and team cohesion. Demonstrated ability to exceed performance goals through innovative strategies and active listening.
Overview
5
5
years of professional experience
Work History
Childcare Educator
Koala Child Care Center
04.2023 - 08.2023
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Established a safe, secure, and inclusive classroom setting where all children felt welcomed and valued.
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Supported the emotional well-being of each child by providing compassionate care during moments of distress or anxiety.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Established positive relationships with students and families.
Fruit and Vegetables Second In Charge
Woolworths Supermarket
11.2021 - 01.2023
- Identified opportunities for upselling and cross-selling, maximizing revenue from existing customers.
- Provided exceptional customer service throughout the entire sales process, addressing concerns promptly and professionally.
- Trained new sales team members, improving overall team productivity and efficiency.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Completed store opening and closing procedures by counting drawers and managing security.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
Eyelash Extension Technician
Self Employed
09.2020 - 12.2021
- Reduced appointment times with efficient application processes, resulting in higher client turnover.
- Enhanced client satisfaction by providing high-quality eyelash extension services tailored to individual needs.
- Maintained a clean and organized work station, ensuring a comfortable and sanitary environment for clients.
- Increased salon revenue by offering a variety of eyelash extension styles and techniques.
- Utilized exceptional customer service skills throughout lash consultations and services.
- Addressed any client concerns promptly and professionally, ensuring total satisfaction with their eyelash extension experience.
Waitress, Cashier and Kitchen Hand
Battered at the Bay
12.2018 - 08.2020
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
Education
Our Lady of The Sacred Heart College
Kensington, NSWSkills
- Customer service
- Strong multitasking
- Cleanliness
- Attention to detail
- Cash handling
- Decision-making
- Team leadership
- Complex Problem-solving
- Goals and performance
- Active listening
- Problem resolution
- Team building and development
Timeline
Childcare Educator
Koala Child Care Center
04.2023 - 08.2023
Fruit and Vegetables Second In Charge
Woolworths Supermarket
11.2021 - 01.2023
Eyelash Extension Technician
Self Employed
09.2020 - 12.2021
Waitress, Cashier and Kitchen Hand
Battered at the Bay
12.2018 - 08.2020
Our Lady of The Sacred Heart College
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