Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

Pauline Aquilina

Cobblebank,VIC

Summary

At Autism Goals, I spearheaded initiatives that enhanced operational efficiency and team capability, demonstrating exceptional leadership and process improvement skills. My strategic vision and innovative approach resulted in significant advancements in service provision and compliance, establishing a legacy of excellence and continuous improvement.

Work History

Director

Autism Goals
Melton, VIC
12.2024 - Current
  • Created effective business plans to focus strategic decisions on long-term committments.
  • Provided leadership, insight and mentoring to team to ensure the integrity that is Autism Goals.
  • Implemented systems for tracking continuous improvement, quality assurance and Vision and Mission ideas.
  • Analyse customer feedback data to identify trends in performance or client provider issues.
  • Monitored industry trends to identify opportunities for expansion and innovation.
  • Collaborated with network partnerships to set long-term objectives for the company and for clients to support provider provision
  • Implemented new technologies to streamline processes and enhance provision.
  • Developed policies and procedures to ensure compliance with regulatory standards.
  • Facilitated professional development programs to build team capacity.
  • Directed the organisation's daily operations, ensuring compliance with applicable laws and regulations.
  • Formed and sustained strategic relationships with clients.

Advocate

Autism Goals
Melton, Victoria
12.2024 - Current
  • Monitored and analysed new legislation and policy developments, informing stakeholders of relevant changes.
  • Presented oral arguments at contexts applicable to participants.
  • Represented participants in community and societal contexts to ensure required outcomes.
  • Used meetings to help clients prioritise actions and establish short- and long-term goals.
  • Provided mentorship to participants, families and team members, enhancing the overall capacity and effectiveness of the team.
  • Completed reports, paperwork and documentation accurately and on time.
  • Provided emotional support to clients during difficult times in their lives.
  • Conducted research into applicable laws, regulations, and precedents.
  • Input data to document care and service plans and needs assessments.
  • Displayed confidentiality in mail, telephone and in-person communications.
  • Maintained detailed records of all client interactions including notes from meetings and phone calls.
  • Advised clients on the possible course of action to take in different contexts.
  • Assisted clients in understanding their legal rights and responsibilities.

Disability Case Manager

Autism Goals
Melton, Victoria
12.2024 - Current
  • Developed individual plans of care that address the unique needs of each client and their families.
  • Provided emotional support during times of stress or crisis situations encountered by clients with disabilities.
  • Recruited, interviewed, and hired volunteers and staff.
  • Coordinated with other health professionals to develop comprehensive treatment plans for clients with disabilities.
  • Consulted regularly with family members regarding the status of their loved one's care plan.
  • Identified additional community supports that may be beneficial for meeting the needs of disabled individuals.
  • Developed positive relationships with clients, family members, caregivers, and service providers.
  • Acted as consultant to community programs by interpreting regulations and policies.
  • Spoke to community groups to explain and interpret purposes, programs, and policies.
  • Participated in interdisciplinary team meetings to discuss complex cases involving multiple stakeholders.
  • Evaluated referrals from external agencies regarding potential new clients needing case management services.
  • Provided advocacy services to ensure clients are being provided necessary services in a timely manner.
  • Facilitated individualised client assessments to identify strengths, needs and resources.
  • Maintained accurate documentation of all case activities according to agency policies and procedures.
  • Educated clients on disability rights, benefits, entitlements, and self-advocacy skills.
  • Provided ongoing case management support to ensure access to appropriate services and resources.
  • Prioritised and organised tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.

Education

Masters of Wellbeing -

Melbourne University
Parkville, VIC
10-2009

Bachelor of Arts - Communications

Victoria University of Technology
Footscray, VIC
10-1995

Bachelor of Education P-12 - Bachelor of Education P-12

Victoria University
Melbourne, VIC
10-1995

Bachelor of Education - Honours - Education

Victoria University
Melbourne, VIC
10-1995

Diploma of Counselling - Mental Health Counseling

AIPC

Skills

  • Team management
  • Process improvement
  • Hiring and retention
  • Creativity and innovation
  • Time management
  • Goal setting
  • Negotiation
  • Business administration
  • Risk management
  • Leadership development
  • Operations management
  • Conflict resolution
  • Decision-making
  • Government relations
  • Team building

Accomplishments

Academic Paper: The Australian Context of Inclusivity in Education: Challenges and Implications for Neurodiverse Students

PAULINE AQUILINA - This paper delves into the challenges and implications of implementing inclusivity in the Australian education system for neurodiverse students. Despite Australia’s comprehensive legislative framework that mandates equal educational opportunities, there is a significant gap between these legal provisions and the actual experiences of neurodiverse students. The paper discusses the adverse outcomes, including mental health crises, increased bullying, and inadequate response from educators and law enforcement. By highlighting specific cases, the paper underscores the pressing need for a cultural shift within the educational sector to realize the rights of neurodiverse students fully........

Pauline is the Award recipient of the following awards; 2023 Global enablement Award presented in London, 2023 National Enablement Award, 2023 Finalist Melton Business Awards - Disability Inclusion, 2024 Winner Melton Business Award Disability Inclusion, 2024 National Disability Sector Awards - Child Advocacy, 2024 National Disability Sector Awards - Team Award, 2023 Finalist Melton Business Excellence Awards - Disability Inclusion and the 2022 Finalist Melton Business Excellence Awards - Disability Inclusion

Timeline

Director

Autism Goals
12.2024 - Current

Advocate

Autism Goals
12.2024 - Current

Disability Case Manager

Autism Goals
12.2024 - Current

Masters of Wellbeing -

Melbourne University

Bachelor of Arts - Communications

Victoria University of Technology

Bachelor of Education P-12 - Bachelor of Education P-12

Victoria University

Bachelor of Education - Honours - Education

Victoria University

Diploma of Counselling - Mental Health Counseling

AIPC

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Pauline Aquilina