Pauline Dickson
Sebastopol
Summary
Enthusiastically accept change and diversity in the workplace and make it work with an optimistic contribution and diligent work ethic.
Enthusiastic with a sense of fun and dedication, whilst committing wholeheartedly to my role.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Store Manager
Original Mattress Factory
Geelong, VIC
01.2025 - Current
- Analyzed sales data to identify trends, inform merchandising decisions, and drive revenue growth.
- Coordinated promotional events, boosting foot traffic and increasing brand awareness within the community.
- Established performance metrics for staff evaluation, fostering accountability and continuous improvement in sales goals.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Store Manager
Early Settler
Ballarat, VIC
01.2021 - 01.2025
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Developed and implemented staff training programs to enhance team performance and product knowledge.
- Streamlined inventory management processes, resulting in improved stock accuracy and reduced shrinkage.
- Cultivated a customer-centric environment, enhancing customer satisfaction through effective service strategies.
- Led recruitment efforts, selecting top talent to build a high-performing store team.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
Store Manager
Bed Bath ‘N’ Table
Ballarat
10.2016 - 01.2021
- Manage the day to day running of the store. Informing customers of the benefits of the Rewards Program.
- Banking, administration, coaching, rosters.
- Supporting team members with their budgets, outcomes, customer relationships and product knowledge.
- Styling sessions.
- Stock management.
- VM guidelines. Store presentation. Ticketing.
- Led team in implementing sales strategies, enhancing product knowledge and service excellence.
Customer Service Associate
Masters Home Improvement
Ballarat
01.2015 - 01.2016
- Trade and domestic sales including registers and EFTPOS transactions. Assisting customers and providing specialist advice. Stock rotation, reconciliation, replenishment and product presentations.
Owner | Operator
Ross Creek Stock Services
Ross Creek Victoria
01.2004 - 01.2015
- Self-employed business owner of 11 years specialising in animal husbandry servicing Victoria, Tasmania, South Australia.
Sales Assistant | Assistant Manager
Riot Art and Craft
Ballarat
01.2010 - 01.2012
- Engaged to set up the store for opening which included planning, stocking, pricing and general merchandising and subsequently assisting customers and processing of sales and orders.
- Managed point-of-sale transactions, ensuring accuracy and efficiency in customer checkout.
- Resolved customer inquiries and complaints, fostering positive relationships and repeat business.
- Assisted customers with prompt and polite support in-person and via telephone.
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Store opening and closing
- Store merchandising
- Cash management
- POS systems
Timeline
Store Manager
Original Mattress Factory
01.2025 - Current
Store Manager
Early Settler
01.2021 - 01.2025
Store Manager
Bed Bath ‘N’ Table
10.2016 - 01.2021
Customer Service Associate
Masters Home Improvement
01.2015 - 01.2016
Sales Assistant | Assistant Manager
Riot Art and Craft
01.2010 - 01.2012
Owner | Operator
Ross Creek Stock Services
01.2004 - 01.2015
Hobbies and Interests
Family, Renovating, Home styling, Painting and Decorating,
Reading, Movies and Gardening.
Caring and Capable …
I received a beautiful bunch of flowers from a customer after helping her with some styling advice. She thanked me for my “Visionary Spirit” and is now a regular customer whom I love to help and impart on trend styles and products that will further enhance her purchases.