Pauline Janvrin
Kellyville Ridge,Australia
Summary
Dedicated and highly experienced Home Lending Executive with over 20 years in the banking and finance industry. Proven ability to provide expert guidance on loan structures, interest rates, and repayment strategies. Adept at assisting a diverse customer base, including first-home buyers and self-employed individuals, with tailored lending solutions. Committed to delivering excellent customer service while ensuring compliance with banking regulations and industry standards. Recognized for strong problem-solving skills, analytical expertise, and the ability to streamline loan processes for a seamless customer experience.
Overview
22
22
years of professional experience
Work History
Home Lending Executive
Commonwealth Bank of Australia
09.2022 - Current
- Assist customers with home lending needs, offering tailored solutions for various customer segments, including first-home buyers and complex self-employed clients
- Provide expert advice on loan structuring, interest rates, and repayment strategies to maximize borrowing potential and minimize financial strain
- Develop and maintain strong client relationships by offering ongoing financial guidance and proactive support throughout the lending process
- Ensure strict compliance with banking regulations and uphold high customer service standards, consistently achieving top customer satisfaction ratings
- Collaborate with internal teams, including credit analysts and settlement officers, to facilitate seamless loan approvals and settlements
- Conduct regular market analysis to stay informed about competitive lending products and offer customers the best solutions available
Lending Manager
St. George Bank
02.2003 - 08.2022
- Delivered customized lending solutions to meet the diverse needs of customers, ranging from first-home buyers to complex self-employed borrowers
- Specialized in structuring complex loan applications, ensuring optimal outcomes for self-employed individuals and investors
- Built a strong network of referral partners, including real estate agents, accountants, and financial advisors, to drive business growth and enhance client acquisition
- Advised customers on loan structuring, interest rates, and financial planning for homeownership, helping clients navigate the home-buying journey with confidence
- Maintained regulatory compliance and provided exceptional customer service, exceeding performance targets and contributing to the bank’s lending portfolio growth
- Worked closely with internal teams to expedite loan approvals and settlements, ensuring a smooth customer experience
- Mentored junior team members, providing guidance on best practices and fostering a culture of professional development and excellence
Education
Certificate IV -
Banking Services
Skills
- Customer Service & Relationship Management
- Home Lending Compliance Expertise
- Real Estate Financial Knowledge
- Lending Solutions for Self-Employed Individuals
- Loan Structuring & Financial Analysis
- Regulatory Compliance & Risk Management
- Market Trend Analysis & Competitive Benchmarking
- Business Development & Referral Partner Management
- Team Mentoring & Leadership
- Problem resolution
Timeline
Home Lending Executive
Commonwealth Bank of Australia
09.2022 - Current
Lending Manager
St. George Bank
02.2003 - 08.2022
Certificate IV -
Banking Services
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