Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Pauline Mackinnon

Scottsdale,TAS

Summary

I am a Manager of 2 departments Customer Service and Online. I am looking for a new career to apply my already learnt skills and to develop and learn more.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Manager/Online Manager

Woolworths
01.2016 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.

Assistant Customer Service Manager

Woolworths
01.2013 - 01.2016
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Took ownership of customer issues and followed problems through to resolution.

Retail Team Member

Woolworths
10.2011 - 01.2016
  • Greeted customers, served customers and packed items.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Balanced and organized cash register by handling cash and counting change.

Education

Scottsdale High School
Scottsdale, TAS
12.2008

Skills

  • Training and Mentoring
  • Staffing Coordination
  • Workflow Management
  • Schedule Coordination
  • Customer Relations
  • Training and Coaching
  • Excellent Time Management Skills
  • Team Building and Leadership

Certification

Certificate 3 in retail


References

Mark Redburn - Previous Store Manager 0497661373

Kahlia Simmons - Previous Customer Service Manager 0437662141

Sally Kershaw - Personal Referee 0428367554


Timeline

Customer Service Manager/Online Manager

Woolworths
01.2016 - Current

Assistant Customer Service Manager

Woolworths
01.2013 - 01.2016

Retail Team Member

Woolworths
10.2011 - 01.2016

Scottsdale High School

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Pauline Mackinnon