PAULINE PUGLISI
TENTERFIELD,NSW
Summary
Detailed pharmacy assistant with several years of hands-on experience performing routine clerical and customer service duties in fast-paced, thriving pharmacy. Well-versed in locating items for customers, maintaining and updating patient profiles and ordering and labeling stock of medication. Recognized for going above and beyond to maintain customer service standards.
Overview
44
44
years of professional experience
Work History
Pharmacy Assistant
Amcal Chemist
Tenterfield
06.2001 - 10.2019
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Scanned items and checked pricing on cash register for accuracy.
- Helped pharmacy staff prepare medications and fill orders.
- Resolved customer complaints promptly in a professional manner.
- Processed payments from customers using cash registers and debit and credit card terminals.
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Opened incoming supplies and stocked in correct locations.
- Received telephone calls from physicians, nurses or other healthcare professionals requesting information about medications or supplies.
- Trained new pharmacy staff in procedures and customer service standards.
- Delivered quality care to customers through close collaboration with pharmacist.
- Answered customer questions about prescribed and OTC medications.
Housekeeping Room Attendant
HENRY PARKES MOTOR INN
Tenterfield
03.1993 - 05.2000
- Attended to guest rooms by sweeping, mopping, and vacuuming.
- Organized supplies for use based on expected customer needs.
- Inspected furniture for damage or stains in between guest stays.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Swept stairwells; vacuum hallways; cleaned public restrooms when necessary.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Removed trash from rooms and replaced liners to wastebaskets.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
Pharmacy Assistant
Howe & Co Chemist
STANTHORPE, QLD
01.1979 - 01.1984
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Scanned items and checked pricing on cash register for accuracy.
- Resolved customer complaints promptly in a professional manner.
- Processed payments from customers using cash registers and debit and credit card terminals.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Opened incoming supplies and stocked in correct locations.
- Greeted customers to determine wants or needs.
- Restocked shelves and prepared expired drugs for return.
- Maintained pharmacy counter and related areas in clean, neat and organized fashion.
Shop Assistant
WOOLWORTHS VARIETY STORE
STANTHORPE, QLD
01.1976 - 10.1978
- Provided excellent customer service by addressing and resolving customer complaints.
- Maintained up-to-date knowledge of current sales promotions and advertisements.
- Handled returns and exchanges according to company policies.
- Operated cash registers, processed transactions, and handled cash accurately.
- Organized store by returning merchandise to proper areas and restocked displays.
Education
High School Diploma -
ST JOSEPH'S CONVENT SCHOOL
Stanthorpe, QLD12-1975
Skills
- Medication preparation
- Stock Management
- Point of sale operation
- Customer service
- Medication Prescription Processing
- Order Processing
- Processing orders
- Stocking shelves
- Processing payments
Languages
Italian
Limited
Timeline
Pharmacy Assistant
Amcal Chemist
06.2001 - 10.2019
Housekeeping Room Attendant
HENRY PARKES MOTOR INN
03.1993 - 05.2000
Pharmacy Assistant
Howe & Co Chemist
01.1979 - 01.1984
Shop Assistant
WOOLWORTHS VARIETY STORE
01.1976 - 10.1978
High School Diploma -
ST JOSEPH'S CONVENT SCHOOL