Pauline Sahyoun

My excellent communication and interpersonal skills together with my ability to deal professionally with internal and external clients at all levels will make me an invaluable member to any successful team. As a professional, I always participate as a key member of staff and contribute towards a successful, productive, and efficient team. I am highly motivated, and I aspire to work in a role that further refines my experience with administration and coordination. I work well as an individual and team player, depending on the task or focus. My excellent time management and multi-tasking skills coupled with my ability to work under pressure to tight deadlines ensures I always complete projects on time. I have demonstrated working in high volume environments, with accuracy and attention to detail.

• 08/01/19, Certificate III in Business Administration (Medical), Clear to Work (Nationally Recognized Training)
• 03/01/14, Lead and Manage Organizational Change, Change Concepts, Models for Managing change, Working through resistance, Surfacing needs and concerns, Motivation and empowerment, Developing change strategy, Effective communication during change, Strategies for supporting success
• 03/01/14, Professional Skills for Personal and Administrative Assistants, Dealing with emails, How to record meeting minutes effectively, Time management, Planning meetings, Communication skills, Being assertive, Making decisions, Interviewing suitable applicants
• 02/01/14, Leading for Results, Identify characteristics of great leadership, Understand my strengths as a leader, Adjust my leadership style to suit the situation, Set and communicate a vision to empower a team, Use solution focused mindset to keep a team focused, Make informed decisions, Provide leadership and direction in a workgroup, Support the development of team members through a coaching approach, Give and receive feedback on performance, Effectively lead change
• 09/01/11, Accreditation Community Language Allowance Scheme (Interpreting from Arabic to English and vise versa), NSW Government Department of Education & Communities
• 04/01/97, Certificate III in Office Administration and Computer Applications, Williams Business College, Advanced Word Processing, Bookkeeping to Trial Balance, Business Operations, Career Strategies, Client Relations, Computer Bookkeeping, Computer Operations, Data Base Management, Information Management, Keyboarding Skill Development, Office Technology, Self-Organization, Spreadsheets, Teamwork, Writing for Business, Word Processing

• Able to undertake financial and accounting responsibilities including use of computerised financial/administrative systems
• Able to demonstrate capacity to exercise initiative, organise resources and meet deadlines
• Capable of leading and managing staff and mentor junior staff to develop their skills in office management
• Effective in oral and written communication skills
• Confident in managing an office
• Responding to over 20 branches maintenance requests in a timely manner
• Organising contractors for various jobs
• Ensuring all equipment onsite is in proper working order
• Completing cleaning inspections with contractor to ensure job is up to standards
• Monthly meetings with various contractors; security, cleaning, landlords etc
• Supervision administrative officers including: allocation of staff, allocation of workloads and co-ordination of work in the areas of financial procedures, administration and support for teaching and learning activities, identification of training needs of administrative officers, monitoring of work output and quality
• Administration
• Participation in the development and implementation of management plans
• Office management including development and maintenance of administrative systems

• Johann Haydari, National Facilities Manager, Crown Equipment Pty Ltd, 0437-695-142
• Jane Garvey, Manager, Department of Forensic Medicine, 0400-180-045
• Fatma Hosari, School Admin Manager, Granville Boys High School, 0431-465-560