Pauline Schwalger
Bayview,NT
Summary
Results-driven Security and Operations Manager with extensive experience at Darwin Northern APOD, specializing in emergency response strategies and staff training. Proven track record of enhancing facility safety and efficiency through effective de-escalation techniques and strong team leadership. Committed to fostering collaborative relationships to optimize operational performance. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
16
16
years of professional experience
Work History
Detention Service/ Transport and Escort Manager
Darwin Northern APOD
Darwin, Northern Territory
03.2023 - Current
- Supervised and coordinated all security processes for daily routines, ensuring staff adhered to plans set by the Centre Manager.
- Ensured smooth operation of the center in alignment with departmental operational updates, procedures, and Serco policies, to meet contract service deliverables.
- Managed and supported Facility Operations Managers in first response and emergency situations, adhering to Serco contingency plans, policies, and procedures.
- Promoted a highly engaged and productive culture by taking a high-profile role within the Centre, supporting the Facility Operations Manager.
- Demonstrated commitment to team collaboration, supporting the Centre and Contract delivery while serving as a positive role model to staff and detainees.
- Ensured accuracy and attention to detail in completing work activities within required timeframes.
- Maintained personal security protocols for self, colleagues, and stakeholders.
- Maintained a professional appearance and punctuality, demonstrating a flexible and reliable approach.
- Demonstrated emotional resilience by effectively adapting to adversity, trauma, and significant stressors, ensuring psychological well-being.
- Adhered to Serco and ABF Codes of Conduct, ensuring compliance with policies, procedures, rules, orders, and legislation requirements.
- Communicated clearly and maintained composure in high-pressure situations, contributing to positive outcomes.
- Monitored and reported instances of misconduct, illegal activities, and inappropriate behavior.
- Managed and operated all transport and escort plans for the centre.
- Assisted the Facility Operations Manager in daily supervision and management of operations staff, including attendance, absences, leave, and reporting.
Detention Service Officer
Darwin Northern APOD
Darwin, Northern Territory
09.2019 - 03.2023
- Interacted and engaged with detainees, addressing their concerns and reporting issues to management.
- Ensured facility safety by maintaining security, rotating between posts, and responding to emergencies.
- Processed new detainees by completing reception and induction, conducting searches, and recording information.
- Guarded and observed detainees' behaviour to prevent escape attempts and other dangerous activities.
- Compiled and submitted detailed oral and written reports to supervisors regarding detainee management plans.
- Maintained clear and open communications with facility areas to support safe operations.
- Issued welfare clothing and other authorised items to detainees.
- Coordinated with law enforcement and court personnel regarding inmate transportation and legal proceedings.
- Coordinated with law enforcement and court personnel to ensure efficient detainee transportation and legal proceedings.
- Assisted with medical emergencies when necessary.
Probation Officer
Auckland Community Corrections Service
Auckland, New Zealand
01.2014 - 08.2019
- Monitored offenders’ compliance and progress in treatment by reviewing reports from counseling agencies
- Referred offenders to appropriate community agencies to complete services in compliance with court orders.
- Assisted with case completion by conducting office, home and employment visits to ensure adherence to legal requirements.
- Worked in collaboration with offenders to fully participate in rehabilitation planning.
- Recommended probation conditions to court, including drug treatment, vocational rehabilitation and mental health programs.
- Administered regular drug and alcohol tests and completed DNA indexing for felony offenders.
- Maintained positive relationships with offenders and family members through weekly visits.
- Assessed risk levels for each offender by evaluating factors such as prior criminal history and personal characteristics.
- Delivered bail recommendations to court to assist with case outcomes.
- Prepared reports summarizing activities conducted during supervision period.
- Administered drug tests and arranged for additional treatment when necessary.
- Implemented electronic monitoring systems, including GPS and alcohol monitoring devices, to track probationer compliance.
- Monitored compliance with court-ordered conditions of probation, including substance abuse treatment and community service.
Legal Services Administrator
Auckland District Court
Manukau, New Zealand
02.2011 - 01.2014
- Contributed to professional development initiatives for continuous improvement and updated knowledge of current trends and industry best practices.
- Answered incoming calls from clients; provided information regarding legal services offered by firm.
- Assisted in the collection of payments from clients; followed up on past due balances as needed.
- Displayed superior confidentiality in mail, telephone and in-person communications.
- Maintained contact with witnesses and parties involved in court proceedings; coordinated witness interviews or depositions as required.
- Maintained inventory of office supplies such as paper, toner cartridges, pens and pencils ; placed orders when necessary.
- Prepared thorough, accurate and well-edited documents for cases, client communication, and internal needs.
- Monitored deadlines associated with court proceedings; alerted attorneys to any potential delays or problems.
- Developed and maintained filing systems for all client records, including confidential materials.
- Managed communication with courts regarding status of petitions and granted orders.
Administrative Coordinator
Housing New Zealand Corporation
Auckland, New Zealand
02.2009 - 01.2011
- Coordinated appointments and maintained updated schedules.
- Maintained well-organised filing systems for digital and physical documents.
- Assisted senior management in daily administrative duties.
- Managed inventory updates and ordered necessary supplies promptly.
- Recorded comprehensive minutes at each meeting.
- Managed all aspects of incoming and outgoing mail.
- Managed daily activities to ensure efficient office functioning.
- Managed meeting and travel calendars for business and social engagements.
- Consistently greeted customers warmly while offering informative support.
Education
Certificate 2 Security Operational -
Serco Immigration Service
Sydney, NSW11.2019
National Diploma in Business Administration Level 5 -
Auckland University
New Zealand01.2010
National Certificate in Business Administration Level 4 -
Auckland University
New Zealand01.2010
National Certificate in Business Administration and Computing Level 3 -
Auckland University
New Zealand01.2010
Skills
- Dedicated Work Ethic
- Operational Efficiency
- Integrity in Collaboration
- Emergency Response Strategies
- Strong Relationship Management
- Problem-solving skills
- Focused and Driven
- Proficient in Stress Management
- Culture development
- Staff training and development
- Shift scheduling
- Team scheduling
- Performance evaluations
- Team collaboration and leadership
- Security and sanitation checks
- Facility monitoring
- Disturbance management
- De-escalation techniques
- Restraint techniques
- Defensive techniques
- Headcounts
- Court operations support
- Behavioral observation
References
- Allan Futuni (Facility Operations Manager)
Phone - 0423459405
Email - Allan.futuni@serco-ap.com
- Mick Dark (Facility Operations Manager)
Phone - 0488937076
Email - Mick.dark@serco-ap.com
- Sel Laga (Facility Operations Manager)
Phone - 0487906426
Email - sel.laga@hotmail.com
Timeline
Detention Service/ Transport and Escort Manager
Darwin Northern APOD
03.2023 - Current
Detention Service Officer
Darwin Northern APOD
09.2019 - 03.2023
Probation Officer
Auckland Community Corrections Service
01.2014 - 08.2019
Legal Services Administrator
Auckland District Court
02.2011 - 01.2014
Administrative Coordinator
Housing New Zealand Corporation
02.2009 - 01.2011
Certificate 2 Security Operational -
Serco Immigration Service
National Diploma in Business Administration Level 5 -
Auckland University
National Certificate in Business Administration Level 4 -
Auckland University
National Certificate in Business Administration and Computing Level 3 -
Auckland University
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