Pauline Talbot
Geelong,VIC
Summary
Dedicated worker, organized and adaptable individual with a proven track record in customer service and demonstrated ability to collaborate effectively with teams, enhancing operational efficiency and contributing to a positive shopping environment.
Overview
2027
2027
years of professional experience
Work History
Volunteer
Salvos Stores
Sebastopol, VIC
03.2021 - Current
- Assisted customers with product selections and inquiries, enhancing overall shopping experience.
- Maintained organized and visually appealing merchandise displays to attract customer interest
- Monitored sales floor for cleanliness and safety, contributing to a positive shopping environment.
- Helped customers locate products
- Assisted customers with prompt and polite support in-person and via telephone.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Established rapport with customers using active listening and interpersonal skills.
- Managed inventory levels to minimize stockouts and overstock situations, ensuring optimal product availability.
- Stocked merchandise, clearly labelling items, and arranging according to size, type, code or price.
- Mentored new volunteers, fostering a collaborative team environment and skill development.
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted with special events and programs.
- Represented organization positively and professionally while providing community with much-needed services.
- Created an inviting environment for customers by maintaining store organisation and cleanliness.
- Created an inviting area for volunteers and sorters by maintaining organisation and tidiness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
- Collaborated with team members to manage inventory levels and stock replenishment effectively.
- Sorted, culled and priced donated stock to prepare for sale.
- Assisted in disaster relief efforts for the Australian-Syrian Association, ensuring collection of much needed supplies for children in Syria, for 5 years.
Taxi Driver
Daylesford Taxis
Daylesford, VIC
2007 - 2020
- Navigated diverse routes efficiently to ensure timely passenger arrivals.
- Maintained vehicle cleanliness and functionality to enhance customer experience.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Managed cash transactions accurately while adhering to fare policies.
- Collaborated with dispatch team to optimize ride assignments and improve response times.
- Trained new drivers on safety protocols and operational best practices.
- Implemented feedback mechanisms to identify areas for service improvement consistently.
Medical Receptionist
Mount Clear Medical Centre
Ballarat
2017 - 2018
- Greeted patients and managed check-in processes to ensure smooth daily operations.
- Scheduled appointments using electronic health record (EHR) systems for optimal patient flow.
- Verified insurance information and collected payments to streamline billing procedures.
- Assisted in maintaining accurate patient records, ensuring compliance with privacy regulations.
Personal Assistant
Rainbow Crafts
Daylesford, VIC
2015 - 2015
- Managed scheduling and calendar coordination for management to enhance workflow efficiency.
- Coordinated travel arrangements, optimizing itineraries for cost-effectiveness and convenience.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
Professional Driving Instructor/Small Business Owner
Self Employed
Ballarat/Daylesford Vic
2009 - 2015
- Developed customized lesson plans to address individual student needs and learning styles.
- Conducted comprehensive road safety assessments to ensure student preparedness for driving tests.
- Utilized instructional technologies to enhance learning experiences and engagement during sessions.
- Evaluated student performance regularly, providing constructive feedback to improve driving skills.
- Implemented best practices for defensive driving techniques, promoting safety awareness among students.
- Streamlined scheduling and administrative tasks, improving overall operational efficiency of services offered.
Primary School Teacher
Education Victoria
Victoria
2006 - 2014
- Designed daily lesson plans customized to student needs.
- Served as a positive role model for both students and colleagues alike; demonstrated professionalism and dedication towards continuous improvement throughout my career.
- Improved classroom management by setting clear expectations for behaviour and implementing consistent consequences for inappropriate actions.
- Developed positive rapport with students of various and diverse backgrounds.
Residential Property Manager
Daylesford Real Estate
Daylesford, VIC
2007 - 2008
- Managed tenant relations, addressing concerns to enhance satisfaction and retention.
- Coordinated property maintenance schedules, ensuring timely resolution of issues and upkeep of standards.
- Conducted regular property inspections to identify maintenance needs and enforce compliance with regulations.
- Oversaw lease agreements, facilitating smooth onboarding for new tenants while ensuring legal compliance.
- Streamlined tenant application processes, resulting in improved efficiency and faster occupancy rates.
- Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Streamlined rent collection processes, ensuring timely payments and reducing delinquency rates.
Primary School Teacher
Education Queensland
Queensland
1979 - 2003
- Developed engaging lesson plans aligning with curriculum standards and student learning objectives.
- Implemented assessment strategies to evaluate student progress and adapt instruction accordingly.
- Fostered a positive classroom environment promoting respect, collaboration, and active participation.
- Integrated technology into lessons to enhance student engagement and improve learning outcomes.
Education
Burwood Teachers College
Burwood, VICReal Estate Representative - Real Estate
Federation University Australia
VIC2007
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Attention to detail
- Team collaboration
- Leadership qualities
- Time management
- Adaptability and dependability
- Flexible schedule
- Relationship building
- Customer service
- Vic Driver's license
- Disability awareness
- Administrative tasks
- Friendly and outgoing
- Multitasking and organization
- Reliability and punctuality
- Clear communication
- Telephone and email etiquette
- Verbal and written communication
- Coaching and mentoring
- Volunteer orientation
- Donation management
- Environmental conservation
- Multitasking
- Active listening
- Self-motivation
- Organizational skills
- Adaptability
Timeline
Volunteer
Salvos Stores
03.2021 - Current
Taxi Driver
Daylesford Taxis
2007 - 2020
Medical Receptionist
Mount Clear Medical Centre
2017 - 2018
Personal Assistant
Rainbow Crafts
2015 - 2015
Professional Driving Instructor/Small Business Owner
Self Employed
2009 - 2015
Primary School Teacher
Education Victoria
2006 - 2014
Residential Property Manager
Daylesford Real Estate
2007 - 2008
Primary School Teacher
Education Queensland
1979 - 2003
Burwood Teachers College
Real Estate Representative - Real Estate
Federation University Australia