Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Pauline Williams

Melbourne,VIC

Overview

17
17
years of professional experience

Work History

Biographer

Eastern Palliative Care EPC
Melbourne, VIC
01.2019 - Current
  • Enabled clients to record their life stories by volunteering as a biographer.
  • Developing skills of formatting documents to include photos and extra detail.
  • Utilized Microsoft editing tools to transform biographical content into a finalized print version.
  • Recording and transcribing the voice of the client.

Administration Officer

Healthscope
Melbourne, VIC
01.2016 - 08.2020
  • Managed and maintained office filing systems, ensuring all documents are accurately stored and easily retrievable.
  • Processed invoices, purchase orders and other financial paperwork in accordance with company policies.
  • Developed and implemented effective office procedures to ensure smooth running of the organisation.
  • Answered incoming telephone calls and responded to customer enquiries promptly and courteously.
  • Assisted with the preparation of monthly reports on a range of topics including sales figures, budgeting information and performance metrics.

Practice Manager

Victoria Clinic Consulting Suites - Healthscope
Melbourne, VIC
01.2008 - 03.2012
  • Developed and implemented new patient registration processes to streamline workflow.
  • Maintained financial records, including billing and accounts receivable and payable.
  • Coordinated staff recruitment, training, and scheduling activities.
  • Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
  • Provided leadership and guidance to the medical team in order to meet goals and objectives.
  • Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
  • Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.

Education

VCE

Box Hill TAFE
Melbourne, VIC
01-1994

Skills

  • Computer Skills
  • Cultural Awareness
  • Flexible and Adaptable
  • Self-Directed
  • Teamwork and Collaboration
  • Microsoft Office
  • Google Drive
  • Organization and Time Management

Affiliations

  • I am currently retired hence why I am able to do biographies for clients in Palliative Care. I am easily adaptable, have a sunny personality with a good sense of humour.
  • I am able to pick up new skills very easily and have a good work ethic.

Timeline

Biographer

Eastern Palliative Care EPC
01.2019 - Current

Administration Officer

Healthscope
01.2016 - 08.2020

Practice Manager

Victoria Clinic Consulting Suites - Healthscope
01.2008 - 03.2012

VCE

Box Hill TAFE

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Pauline Williams