Paulini Rokobati Ragani
Sydney,NSW
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Process Worker
Peeled Onions Pty Ltd
01.2023 - 04.2023
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Maintained compliance with health, safety, and environment practices.
- Graded and packaged finished products, transporting items for additional processing, storage, or shipment off-site.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
Team Manager - Fiji National Womens Football Team
Fiji Football Association
03.2022 - 07.2022
- Assist the head coach with planning of training schedules, camp and other activities
- Prepare budget for the national team camp
- Organise logistics for the team
- Prepare documents for visa lodgement
- Attend virtual seminars and trainings conducted by the Oceania Football Confederation (OFC)
Inspector
Fiji National Provident Fund
11.2007 - 08.2021
- Assist management in establishing strategic alliance with licensing companies and/or other employer representative companies on ensuring compliance culture
- Ensure the the employers are compliant with the FNPF Act 2011
- Conduct workplace seminars if required and ensure that employers understand their roles and responsibilities
- Examines employer's financial records; evaluate employer's ability to pay and recommend payment plans for approval
Acting Team Leader Contribution
Fiji National Provident Fund
05.2016 - 05.2016
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Prepare daily report on team members productivity
- Organise, manage and distribute work for the team members
Customer Service Representative
Fiji National Provident Fund
10.2010 - 11.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Receive, vet and register applications for withdrawal of funds, member and employer registration
Education
No Degree - Management
Kingsford International Institute
Sydney04.2025
Bachelor of Arts - Marketing Management
University of Pune
Maharashtra, India04.2007
Skills
- Package Assembly
- Lean Six Sigma
- Administrative Support
- Player Communication
- Equipment Inventory
- Customer Consulting
- Managing Multiple Tasks
- Customer Service
- Spreadsheets
- Microsoft PowerPoint
- Active Listening
- Critical Thinking
- Computer Proficiency
- Refund Processing
- Administrative and Office Support
- Customer Relations
- Team player
Travelling
I love travelling and looking at different scenery, meeting new people
Timeline
Process Worker
Peeled Onions Pty Ltd
01.2023 - 04.2023
Team Manager - Fiji National Womens Football Team
Fiji Football Association
03.2022 - 07.2022
Acting Team Leader Contribution
Fiji National Provident Fund
05.2016 - 05.2016
Customer Service Representative
Fiji National Provident Fund
10.2010 - 11.2010
Inspector
Fiji National Provident Fund
11.2007 - 08.2021
No Degree - Management
Kingsford International Institute
Bachelor of Arts - Marketing Management
University of Pune
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