Paul Keun-Hwa Lee
Summary
Thank you for considering my application. For the last 7-8 years, I have worked for the bank where I had the opportunity to meet a diverse variety of clients and assisting them with all their different types of financial needs whilst ensuring compliance is met through all transactions. I believe that I have learnt as much as I sought out to achieve and was looking forward to challenging myself in a new chapter of my career.
Overview
13
13
years of professional experience
Work History
Branch/Mobile Lending Manager
St George Bank
02.2020 - 09.2024
- Streamlined the lending process, reducing turnaround time and improving efficiency in loan approvals.
- Developed strong relationships with key stakeholders, fostering trust and collaboration between departments.
- Supervised team of branch staff, promoting positive environment and instilling model of hard work and dedication.
- Ensuring compliance with banking and government regulations.
- Establishing and maintaining relationships with borrowers and business partners (solicitors, real estate agency owners and accountants)
Senior Customer Service Specialist
St George Bank
02.2017 - 01.2020
- Mentored junior team members, sharing best practices and fostering a supportive work environment conducive to growth.
- Utilized CRM systems effectively to track customer interactions, ensuring seamless transitions between team members and providing customers with consistent support across multiple touchpoints.
- Conducted quality assurance evaluations on customer interactions, providing constructive feedback to enhance service delivery standards.
- Tracked performance metrics to identify areas of improvement, leading to targeted coaching sessions for team members.
Digital Content Marketer
Appliances Online
01.2015 - 01.2017
- Streamlined internal communication processes through the development of an efficient project management system for tracking content requests and approvals.
- Established workflow for requesting, creating, editing, publishing and retiring content.
- Analyzed current market research and statistical techniques to develop new research methods.
- Partnered and collaborated with content editors, marketers and copywriters.
- Developed editorial calendar for each brand to determine budget allocation and distribution across websites, blogs, apps and social media platforms.
Business Development Manager/Sales Representative Manager
Quoss Pty Ltd
06.2011 - 12.2014
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
Education
Bachelor of Arts - Global And International Studies/Commerce Studies
University of Sydney
Sydney, NSW03.2014
High School Diploma -
North Sydney Boys High School
Crows Nest, NSW03.2010
Skills
Verbal and written communication
Operational Efficiency
Oral and written communications
Project Management
Pipeline Maintenance
Teamwork and Collaboration
References
St George Bank - Lucinda Habeebeh (Regional Executive) - Number to be provided upon request
Applicances Online - Navnit Kumar (Content Manager) - Number to be provided upon request
Quoss Pty Ltd - Joseph Kim (CFO) - Number to be provided upon request
Timeline
Branch/Mobile Lending Manager
St George Bank
02.2020 - 09.2024
Senior Customer Service Specialist
St George Bank
02.2017 - 01.2020
Digital Content Marketer
Appliances Online
01.2015 - 01.2017
Business Development Manager/Sales Representative Manager
Quoss Pty Ltd
06.2011 - 12.2014
Bachelor of Arts - Global And International Studies/Commerce Studies
University of Sydney
High School Diploma -
North Sydney Boys High School
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