PAULO ACOSTA
Melbourne,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative (Casual)
OVO Energy
11.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Answered constant flow of customer calls with minimal wait times.
Digital Marketing Officer
Emperador Distillers, Inc
01.2017 - 02.2018
- Developed online branding for various in-house brands
- Created content strategies for digital media.
- Implemented weekly promotional and editorial strategies to improve customer engagement across channels.
- Conducted market research and competitor analysis to inform search marketing strategies.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Digital Support Consultant
Australian Unity
04.2022 - 07.2023
- Utilise customer service software to manage interactions and track customer satisfaction.
- Collaborate with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Copywriter
Oddefy
02.2018 - 12.2018
- Collaborated with illustrators and photographers to enhance content.
- Supported client projects from planning to on-time completion of quality deliverables.
- Monitored performance of copywriting campaigns and analyzed data to identify areas of improvement.
- Customized brand message to reach and capture target audience interest and drive engagement.
Retail Manager
Footlocker
11.2021 - 04.2022
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Artist Manager
PAUL
01.2019 - 10.2019
- Established strong relationships to partner with and navigate artists with wide range of personality types.
- Maintained relationships with high-profile clients in entertainment industry through consistent communication.
- Assisted clients with developing personal brand and public image.
- Fostered relationships with industry professionals for future connections.
Sales Associate
Foot Locker
10.2019 - 11.2021
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelor of Arts - Applied Business And Entertainment Management
Australian College of Arts
Melbourne, VIC05.2021
Master's Degree - Arts And Entertainment Management
London Southbank University
London, U.K.11.2016
Bachelor of Arts - Arts Management
De La Salle-College of Saint Benilde
Manila, PHL10.2014
Skills
- Digital Support
- Digital Troubleshooting
- Microsoft Excel
- Account Management
- Microsoft Word
- Retail Sales Customer Service
- Customer Relations
- Content Strategy
Timeline
Customer Service Representative (Casual)
OVO Energy
11.2023 - Current
Digital Support Consultant
Australian Unity
04.2022 - 07.2023
Retail Manager
Footlocker
11.2021 - 04.2022
Sales Associate
Foot Locker
10.2019 - 11.2021
Artist Manager
PAUL
01.2019 - 10.2019
Copywriter
Oddefy
02.2018 - 12.2018
Digital Marketing Officer
Emperador Distillers, Inc
01.2017 - 02.2018
Bachelor of Arts - Applied Business And Entertainment Management
Australian College of Arts
Master's Degree - Arts And Entertainment Management
London Southbank University
Bachelor of Arts - Arts Management
De La Salle-College of Saint Benilde
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