Paulo Dias
Sydney,NSW
Summary
Dedicated Bartender with experience in Hotels and dining establishments. Skilled in crafting a wide range of cocktails and beverages while providing exceptional customer service. Committed to upholding highest standards of customer service , safe food handling practices and proficient in maintaining cleanliness and organization behind the bar.
Overview
5
5
years of professional experience
Work History
Hotel Waiter
Royal Palm Plaza Resort
10.2023 - 03.2024
- Maintained clean and organized table settings, ensuring comfortable and inviting atmosphere for guests.
- Promoted upselling efforts by highlighting daily specials and suggesting complementary menu items, contributing to increase in overall sales.
- Handled high-pressure situations during peak hours (up to 400 guests) while maintaining professionalism and prioritizing guest needs.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
Bartender
Powerscourt Hotel Autograph Collection
06.2022 - 06.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Prepared coffee and hot beverages such as teas for breakfast and afternoon tea.
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Maintained familiarity with latest trends in mixology, bar equipment and sanitation.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted with staff training, sharing bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
Housekeeper
Powerscourt Hotel Autograph Collection
06.2021 - 06.2022
- Maintained spotless environment for guests through diligent daily housekeeping tasks.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Bartender Assistant
Drunken Monkey Bar
06.2019 - 10.2019
- Supported bartenders with essential tasks, resulting in more efficient bar operations.
- Improved drink presentation by garnishing each beverage with appropriate accompaniments.
- Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.
- Ensured compliance with local alcohol regulations through diligent ID checks and responsible service practices.
Education
Bachelor of Arts - Film And Television Production
Anhembi Morumbi University
Sao Paulo Brazil12.2018
Skills
- Payment Processing
- Beverage Preparation
- Health codes compliance
- Reservation Management
- Social Perceptiveness
- Cleaning techniques
- Guest Relations
- Personal grooming
Languages
English
Native or Bilingual
Spanish
Professional Working
Portuguese
Native or Bilingual
Timeline
Hotel Waiter
Royal Palm Plaza Resort
10.2023 - 03.2024
Bartender
Powerscourt Hotel Autograph Collection
06.2022 - 06.2023
Housekeeper
Powerscourt Hotel Autograph Collection
06.2021 - 06.2022
Bartender Assistant
Drunken Monkey Bar
06.2019 - 10.2019
Bachelor of Arts - Film And Television Production
Anhembi Morumbi University
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