Paulo Dias
Sydney,NSW
Summary
Dedicated Bartender with experience in Hotels and dining establishments. Skilled in crafting a wide range of cocktails and beverages while providing exceptional customer service. Committed to upholding highest standards of customer service , safe food handling practices and proficient in maintaining cleanliness and organization behind the bar.
Overview
5
5
years of professional experience
Work History
Hotel Waiter
Royal Palm Plaza Resort
Campinas Brazil
10.2023 - 03.2024
- Maintained clean and organized table settings, ensuring comfortable and inviting atmosphere for guests.
- Promoted upselling efforts by highlighting daily specials and suggesting complementary menu items, contributing to increase in overall sales.
- Handled high-pressure situations during peak hours (up to 400 guests) while maintaining professionalism and prioritizing guest needs.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
Bartender
Powerscourt Hotel Autograph Collection
Enniskerry Ireland
06.2022 - 06.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Prepared coffee and hot beverages such as teas for breakfast and afternoon tea.
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Maintained familiarity with latest trends in mixology, bar equipment and sanitation.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted with staff training, sharing bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
Housekeeper
Powerscourt Hotel Autograph Collection
Enniskerry Ireland
06.2021 - 06.2022
- Maintained spotless environment for guests through diligent daily housekeeping tasks.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Bartender Assistant
Drunken Monkey Bar
Prague Czech Republic
06.2019 - 10.2019
- Supported bartenders with essential tasks, resulting in more efficient bar operations.
- Improved drink presentation by garnishing each beverage with appropriate accompaniments.
- Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.
- Ensured compliance with local alcohol regulations through diligent ID checks and responsible service practices.
Education
Bachelor of Arts - Film And Television Production
Anhembi Morumbi University
Sao Paulo Brazil12.2018
Skills
- Payment Processing
- Beverage Preparation
- Health codes compliance
- Reservation Management
- Social Perceptiveness
- Cleaning techniques
- Guest Relations
- Personal grooming
Languages
English
Native or Bilingual
Spanish
Professional Working
Portuguese
Native or Bilingual
Timeline
Hotel Waiter
Royal Palm Plaza Resort
10.2023 - 03.2024
Bartender
Powerscourt Hotel Autograph Collection
06.2022 - 06.2023
Housekeeper
Powerscourt Hotel Autograph Collection
06.2021 - 06.2022
Bartender Assistant
Drunken Monkey Bar
06.2019 - 10.2019
Bachelor of Arts - Film And Television Production
Anhembi Morumbi University