Summary
Overview
Work History
Education
Skills
Activities
Availability
References
Timeline
Generic

Paul Randy Fuentes

Perth,WA

Summary

D.O.B 21/04/2004

Reliable individual who has gained valuable people skills over a span of several years. Confident in work tasks namely in keeping operations running smoothly and customers satisfied with high-quality, efficient service. Holds strong interest in the healthcare field especially within psychology and am very eager to begin a career and gain work experience within that sector. Enjoy listening to people and am a empathetic and genuine communicator.

Overview

8
8
years of professional experience

Work History

Area Leader/Shift Manager Trainee

McDonald's Restaurant
03.2021 - Current
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Exercised composure under pressure and in escalated customer service scenarios.

Door Greeter / On Floor

TOYMATE
10.2021 - 01.2022
  • Worked in 'Customer Service Desk' receiving and helping in customer queries, assisting transport of heavy items to customer vehicles, handling customer phone calls and constructing/repairing equipment.
  • Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
  • Acknowledged and greeted customers with courtesy and urgency by opening doors and offering assistance.
  • Responded to customer complaints, questions, concerns and suggestions and conducted quality assurance follow-up to store issues and inquiries.

Cafe All-rounder

Gelarè
01.2016 - 04.2021
  • Cooked dessert cuisines, assembled beverages, waited and cleaned tables, experience with money handling through cashier post, prepares and cleaned cafe during opening and closing shifts, experience in fast-pace cafe environment.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Education

Bachelor of Science - Psychology And Human Resource Management

Curtin University
Perth, WA
2026

Certificate III Allied Health Assistant

Industry Skills Training
Armadale, WA
12.2023

Certifications
11.2023

St Norbert College
01.2021

Skills

Respectful

Good Listener

Confident People Skills

Optimistic

Cultural Sensitivity

Effective Communication

Activities

  • Volunteered in 'St Vinnies'
  • Volunteered as an 'office cleaner' 6+yrs
  • Bronze Medallion in Swimming
  • Spokes person in assemblies and meetings
  • School event organiser
  • Music and Art
  • Outdoors

Availability

Current - December 7th

  • Monday 5:30pm onwards
  • Tuesday 5:30pm onwards
  • Wednesday 5:30pm onwards
  • Thursday 5:30pm onwards
  • Friday all day
  • Weekends all day

After December 7

  • Available all days of the week

References

  

AARON BAUSING I bausingaaron@gmail.com 0483 880 909 Restaurant Shift Manager

ALDEA SIBUAN I aldea.veronica.sibuan@gmail.com 0406 889 316 Restaurant Shift Manager

SHYLA HAND I shylajenn55@gmail.com 0478 701 156 Customer Experience Manager (CEM)

KAORU LOCKWOOD I kaoru.lockwood@gmail.com 0403 532 814

People Performance Manager (PPM) / HR Manager

Timeline

Door Greeter / On Floor

TOYMATE
10.2021 - 01.2022

Area Leader/Shift Manager Trainee

McDonald's Restaurant
03.2021 - Current

Cafe All-rounder

Gelarè
01.2016 - 04.2021

Bachelor of Science - Psychology And Human Resource Management

Curtin University

Certificate III Allied Health Assistant

Industry Skills Training

Certifications

St Norbert College

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Paul Randy Fuentes