Paul Ryan Ramas
PHILLIP
Summary
Healthcare professional prepared to deliver compassionate and reliable care to clients. Proven experience in assisting with daily living activities and personal hygiene, ensuring client comfort and safety. Reliable team player who adapts to changing needs and consistently contributes to collaborative, supportive environment.
Overview
20
20
years of professional experience
Work History
Personal Care Assistant II
Warrigal Care
09.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
SENIOR FOOD SERVICE CREW (Kitchen)
KINGSLEY'S CHICKEN CANBERRA
12.2019 - 12.2024
- Demonstrated passion for culinary arts by meticulously preparing ingredients and maintaining a high-quality standard in food preparation
- Ensured the cleanliness and safety of the kitchen environment by diligently sanitizing all surfaces and equipment, eliminating potential hazards
- Exercised utmost care in handling food deliveries, guaranteeing freshness and maintaining integrity
- Maintained an organized and clutter-free workspace to maximize efficiency and promote a safe working environment
- Committed to upholding impeccable cleanliness standards by promptly and properly disposing of all waste materials, contributing to a hygienic kitchen atmosphere.
Residential Care Officer / Homemaker
Group Homes Australia
09.2022 - 11.2022
- Provided 24-hour care and support to diverse residents, ensuring their safety, wellbeing, and comfort
- Implemented personalized care plans for each resident, including assisting with daily activities, medication administration, and coordinating medical appointments
- Maintained a clean and organized living environment by overseeing housekeeping duties, coordinating meal preparation, and managing laundry services
- Established positive and therapeutic relationships with residents, fostering a supportive and nurturing environment that promoted their physical, emotional, and social well-being.
IT HELPDESK ANALYST
UnitedHealth Group - Optum Global Solutions
09.2016 - 06.2019
- Provided remote technical support for employees at Optum, a subsidiary of UnitedHealthGroup
- Supported Deployment & Migration activities, including Windows 10 upgrade and installed products, Office 365 & 2016, Smartcard and MYID, Microsoft Internet Explorer 1, Appsense DataNow and Symantec DLO, Merger & Integration activities, and Symantec Endpoint Protection and Pulse Secure
- Diagnosed issue severity and conducted proper troubleshooting of incidents
- Successfully resolved incidents utilizing knowledge management tools and documented procedures.
Mentor-On-Duty (Time Warner Cable - HSD Repair)
Convergys Philippines, Inc.
01.2013 - 09.2016
- Assisted Tier 2 agents in resolving customer issues by providing guidance and support through internal Chat
- Mentored and educated agents on general troubleshooting procedures to enhance their skills and knowledge
- Approved cases for escalation to Tier 3 for complex or unresolved issues
- Took over customer interactions outside the Tier 2 agent's scope but within Time Warner Cable's support boundaries as a Mentor-On-Duty
- Directed agents to relevant knowledge articles to effectively resolve customer concerns
- Provided comprehensive answers to inquiries regarding all Time Warner Cable products and policies
- Effectively communicate complex technical knowledge concisely and clearly to others
- Performed callbacks for unresolved issues such as escalations, McAfee problems, and other Time Warner Cable products
- Conducted testing and provided feedback on Time Warner Cable systems, including Vault and Tool testing
- Reported outages promptly to ensure timely resolution
- Handled supervisory calls from Tier 2 agents to address any additional support needs.
Floor Support / Assistant Team Lead
Convergys Philippines, Inc.
05.2011 - 01.2013
- Conducted regular triad sessions with the Floor Support Team
- Attended weekly Operations Meetings, QA Calibration, and MOD Tech Calibration Sessions
- Selected, trained, developed, and managed the performance of the FSTeam
- Provided prompt and objective coaching and counselling to team members
- Coordinated, planned, and assigned work for staff in accordance with the organization's policies and legal requirements
- Planned for upcoming organizational needs of the FS Team and implemented strategies proactively
- Determined appropriate staffing levels and implemented strategies for the efficient operation of the FS/Transition Team.
Senior Technical Support Representative
Convergys Philippines, Inc.
04.2010 - 05.2011
- Provided expert assistance to ISP subscribers, effectively troubleshooting and resolving connectivity issues
- Demonstrated exceptional proficiency in setting up customer email clients, ensuring seamless communication and efficient workflow
- Guided customers through setting up security software, ensuring optimum protection against cyber threats
- Processed payments over the phone, ensuring accuracy and efficiency in financial transactions
- Skillfully directed calls to the appropriate departments for specialized cases, ensuring effective resolution and customer satisfaction.
Technical Support Representative
Convergys Philippines, Inc.
03.2009 - 04.2010
- Provided exceptional technical support to ISP subscribers, effectively addressing connectivity issues and ensuring customer satisfaction
- Demonstrated expertise in setting up email clients for customers and guiding them through the process to optimize their communication experience
- Assisted customers in seamlessly installing and configuring security software, fostering a secure online environment
- Successfully processed payments over the phone, employing professionalism and accuracy to guarantee smooth transactions
- Proficiently ensured the appropriate routing of calls to the correct departments for specialized cases, enhancing customer support efficiency.
Technical Support Representative
SYKES Asia, Inc.
08.2005 - 10.2008
- Provided exceptional technical support to ISP subscribers, effectively resolving connectivity issues
- Proficiently set up email clients for customers, ensuring seamless communication
- Walked customers through the setup process of security software, ensuring their systems remained protected
- Demonstrated expertise in routing calls to the appropriate departments and effectively handling specialized cases.
Education
Diploma of Community Services -
Nurse Training Australia
10.2022
Certificate IV in Ageing Support -
Nurse Training Australia
01.2021
Diploma in Mechanical Engineering Technology -
Mindanao State University - Iligan Institute of Technology
Iligan City, Philippines03.2002
Secondary - High School Department -
Saint Columban College
Pagadian City, Philippines01.1998
Primary - Elementary Department -
Saint Columban College
Pagadian City, Philippines01.1994
Skills
- Grooming assistance
- Emotional support
- Personal hygiene assistance
- Housekeeping tasks
- Compassionate caregiving
- Medication administration
- Client rapport
- Adaptable under pressure
- Time management
- Verbal and written communication skills
- Multitasking and organization
References
- Crystal Yu RN (Night Shift Nurse)
Warrigal Care
Mobile: 0403 110 468
- Benjie Lauron (Store Supervisor)
Kingsley's Chicken Lty Ltd.
Mobile: 0497 602 567
- Rafael Martin Basa RN (Business Development Manager)
Nurse Training Australia
Mobile: 0413 568 565 / 02 9715 6528
Timeline
Personal Care Assistant II
Warrigal Care
09.2023 - Current
Residential Care Officer / Homemaker
Group Homes Australia
09.2022 - 11.2022
SENIOR FOOD SERVICE CREW (Kitchen)
KINGSLEY'S CHICKEN CANBERRA
12.2019 - 12.2024
IT HELPDESK ANALYST
UnitedHealth Group - Optum Global Solutions
09.2016 - 06.2019
Mentor-On-Duty (Time Warner Cable - HSD Repair)
Convergys Philippines, Inc.
01.2013 - 09.2016
Floor Support / Assistant Team Lead
Convergys Philippines, Inc.
05.2011 - 01.2013
Senior Technical Support Representative
Convergys Philippines, Inc.
04.2010 - 05.2011
Technical Support Representative
Convergys Philippines, Inc.
03.2009 - 04.2010
Technical Support Representative
SYKES Asia, Inc.
08.2005 - 10.2008
Certificate IV in Ageing Support -
Nurse Training Australia
Diploma in Mechanical Engineering Technology -
Mindanao State University - Iligan Institute of Technology
Secondary - High School Department -
Saint Columban College
Primary - Elementary Department -
Saint Columban College
Diploma of Community Services -
Nurse Training Australia
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