Pavan Garikipati Venkata Mani Shiva
Homebush West,NSW
Summary
Accomplished and proactive B.Sc. graduate in Mathematics, Electronics, and Computer Science with hands-on operations experience. Skilled in communication, time management, and problem-solving within fast-paced environments. Experienced in healthcare customer service and operational efficiency, with strong technical abilities in programming and database management. Eager to contribute to a dynamic team and drive success in innovative projects while expanding expertise in technology.
Overview
2
2
years of professional experience
Work History
Senior Operations Executive
Apollo Hospitals
03.2021 - 05.2023
- Customer Support Management: Provided high-quality customer service through various channels, including phone, email, and chat, ensuring customer inquiries were addressed promptly and effectively.
- Data Management: Managed and maintained operational data, ensuring accuracy in reporting and analytics to support business decisions and enhance service quality.
- Problem Resolution: Handled escalated customer issues with a focus on problem resolution, ensuring a high level of customer satisfaction and retention.
- Operational Efficiency: Monitored daily operations to ensure efficiency and effectiveness in service delivery, identifying areas for process improvement and implementing solutions.
Education
SSC - Board of Secondary Education
Bhashyam Public School
Hyderabad, India03.2015
Intermediate - Mathematics, Physics, and Computer Science
Narayana Junior College
Hyderabad, India01.2017
BSc - Mathematics, Electronics and Computer science
Little Flower Degree College
Hyderabad, India05.2020
Masters of Information Technology - Network And Cybersecurity
Central Queensland University
Sydney, NSW2025
Skills
- C
- C
- Java
- Python
- My SQL
- Windows
- Linux
- Kali Linux
- Microsoft Office
- Word
- Excel
- PowerPoint
- Cisco Packet Tracer
- GitHub
- Wireshark
- Oracle Virtual machine
- Putty
- File Zilla
- Microsoft Azure
- Excellent communication skills
- Time management
- Fast learner/worker
- Team player
- Computer knowledge
- Positive team player
- Data entry skills
Languages
English
Hindi
Telugu
Participations
- Pursued certificate course on IOT and embedded systems
- Club member of the physical health club
Personal Information
Date of Birth: 07/09/99
Disclaimer
I hereby declare that the information provided above is true to the best of my knowledge Thankyou
Timeline
Senior Operations Executive
Apollo Hospitals
03.2021 - 05.2023
SSC - Board of Secondary Education
Bhashyam Public School
Intermediate - Mathematics, Physics, and Computer Science
Narayana Junior College
BSc - Mathematics, Electronics and Computer science
Little Flower Degree College
Masters of Information Technology - Network And Cybersecurity
Central Queensland University
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