PAVANI PASNURU
Cardiff,NSW
Summary
Hardworking and passionate computer science engineering graduate with a strong technical background in Information Technology. 3+ years of experience in Consumer Banking and customer facing role. Good organizational skills and enthusiasm to get into an entry-level administrative assistant position. Quick learner and commitment to help the team achieve organization goals. Good at communicating across organizational levels with key stakeholders and with cross-technical teams to drive shared vision and foster culture of excellence.
Overview
3
3
years of professional experience
Work History
Bank Clerk & Teller
NDCC Bank
07.2019 - 06.2022
- Prepared, sorted, and distributed reports to appropriate branches
- Reconciliation of General Ledger Accounts and Settlement with other banks
- Maintained accurate records of customer transactions in line with bank procedures
- Interacted with customers’ telephone inquiries on checking and saving accounts, loans, and lines of credit
- Documented and addressed customer complaints regarding account balances, transaction history, services charges, and interest rates
- Train and assist entry-level customer service officers by helping them improve listening skills, communication, and multitasking abilities
- Ensured customer retention through regular contacts
- Managed and updated customers’ accounts efficiently.
Education
Bachelor of Technology - Computer Science Engineering
JNTU
01.2017
Skills
- HTML
- CSS
- JavaScript
- SQL
- Windows server and Microsoft Office Products
- Microsoft Azure and Cloud Technology Knowledge(basics)
- Core Banking Solutions CRM product
- Knowledge of Databases, Networking concepts, Firewalls
- Excellent Time Management Skills
Personal Information
Visa Status: Permanent Resident (Provisional - Subclass 491) – will be eligible to Australian PR visa (Subclass -191) in Sep’24.
Timeline
Bank Clerk & Teller
NDCC Bank
07.2019 - 06.2022
Bachelor of Technology - Computer Science Engineering
JNTU
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