Pavani Thota
Carrum Downs
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
3
3
years of professional experience
Work History
Team Leader
Cognizant Technology Solutions
01.2021 - 03.2023
- Led a team of 8 members, ensuring smooth operations and exceeding performance targets.
- Assigned tasks based on individual skillset, monitored performance, and optimized workflows
- Facilitated daily/weekly team meetings to discuss progress, address challenges, and align on goals.
- Developed reports on team performance, key metrics, and productivity insights for senior management.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Collaborated with cross-functional teams to improve workflow coordination and project execution.
Systems Engineer
Cognizant Technology Solutions
01.2020 - 01.2021
- Company Overview: Cognizant Technology Solutions - India
- Provided Level 1 technical support for business applications, ensuring swift resolution of issues to maintain business continuity
- Delivered outstanding service by understanding client needs and guiding them to the right solutions
- Assisted with troubleshooting and resolving issues related to Microsoft Windows operating systems and Microsoft products
- Conducted training sessions and created documentation to improve client understanding and usage of IT systems
- Collaborated with team members to develop strategies for enhancing client satisfaction and support efficiency
- Maintained up-to-date knowledge of industry trends and new technologies to provide cutting-edge support
- Cognizant Technology Solutions - India
Education
Master of Information Technology -
RMIT University of Technology
Melbourne, VIC11.2024
Bachelor of Technology - BTech - Mechanical Engineering
Vardhaman College of Engineering
06.2019
Board of Intermediate Education - MPC
Sri Chaitanya Junior College
06.2015
High School - Ssc
Vidyashree High School
06.2013
Skills
- Active Directory
- Office 365
- Attention to detail
- Team motivation
- Problem-solving
- Teamwork and collaboration
- Team supervision
- Staff training
- Performance improvement
- Documentation and reporting
- Analytical thinking
- Performance evaluations
- Employee training
- Strategic planning
- Project management
- Change management
- Time management
Publications
Webpage Designing – Melbourne Institute of Technology
Timeline
Team Leader
Cognizant Technology Solutions
01.2021 - 03.2023
Systems Engineer
Cognizant Technology Solutions
01.2020 - 01.2021
Bachelor of Technology - BTech - Mechanical Engineering
Vardhaman College of Engineering
Board of Intermediate Education - MPC
Sri Chaitanya Junior College
High School - Ssc
Vidyashree High School
Master of Information Technology -
RMIT University of Technology
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