Pavan Kumar Tumpati
Katherine,NT
Summary
Seasoned IT Support Engineer with background in managing complex network systems, troubleshooting hardware and software issues, and developing effective IT solutions. Strengths lie in technical problem-solving skills, ability to lead cross-functional teams, and aptitude for improving system efficiency. Previous work has resulted in streamlined operations, enhanced security protocols, and improved system performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Support Officer
Victoria Daly Regional Council
Katherine, NT
12.2023 - Current
- Analyzed user requirements and implemented solutions that met their needs while adhering to established policies and procedures.
- Created detailed technical documentation for IT processes and procedures.
- Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
- Troubleshot networking issues including LAN and WAN connectivity and slow performance issues.
- Collaborated with other departments such as Human Resources and Marketing to ensure successful integration of new technologies into their operations.
- Performed maintenance and upgrades to existing computer systems as needed.
- Configured user accounts in Active Directory and other directory services platforms.
- Maintained inventory of all technology assets within the organization's network infrastructure.
- Deployed new computers for end users by installing operating systems and applications according to company standards.
- Maintained up-to-date case documentation for future reference.
- Conducted remote diagnostics to identify and solve technical problems.
- Analyzed system logs and application errors to identify potential issues and troubleshoot accordingly.
- Ensured all corporate IT assets were inventoried accurately in order to maintain an up-to-date asset database.
- Implemented security measures to protect against unauthorized access or modification of data stored on the network.
- Developed user accounts and assigned privileges on the local area network as well as remote access systems.
- Optimized system configurations for maximum performance and reliability.
- Configured and maintained network devices, including routers, switches, and firewalls.
- Assisted in the deployment of new software applications and hardware systems.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
ICT Technician
Emerge IT Solutions
Katherine, NT
04.2023 - 12.2023
- Installed and configured new computer hardware, software, and network systems.
- Assisted in the development of system architecture designs to meet customer needs.
- Provided technical support onsite and remotely to users with varying levels of IT knowledge.
- Developed and documented operational processes for the efficient use of ICT resources.
- Managed user accounts, permissions, access rights, and security protocols in accordance with company policy.
- Ensured that all changes were tested before implementation into the production environment.
- Monitored the performance of systems to identify any issues or anomalies for resolution.
- Performed regular backups of data to ensure business continuity in the event of a disaster recovery situation.
- Configured firewalls, routers, and other networking equipment according to best practice standards.
- Conducted periodic audits of ICT assets, such as computers, servers, and printers.
- Resolved complex problems related to operating systems, applications and network environments.
- Supported mobile devices, such as laptops, tablets, and smartphones, by configuring settings and installing applications.
- Trained users to operate and manage hardware and software.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Detected and corrected error messages within software and hardware reporting systems.
- Performed functionality testing on various systems and applications to confirm suspected faults and malfunctions.
- Used Active Directory to automate settings and changes to end-user computers, drive mappings and desktop configurations.
IT Support Engineer
Outback IT Solutions
Gray, NT
02.2021 - 07.2022
- Provided Help Desk support at the 1st & 2nd levels of the problem resolution process.
- Support users with IT issues related to PC’s, mobile devices, printers, fax machines, VPN and corporate applications.
- Perform active directory user account and exchange mailbox creation.
- Ensure that end-users are notified of new techniques, time-saving tools, and other tips/info.
- Record incident reports of significant and recurring problems to track the corrective action process.
- Ensure that there are clear processes in place for delivery of services within the Service Desk.
- Triage Incident’s and Request Management processes, policies, and procedures.
- Allocate incidents and requests to the most appropriate working group for escalations.
- Manage and track computer and mobile device assets.
- Support & testing of 365 applications including cloud based.
- Enable and assist users on site and Remote and fixing their Microsoft app support issues.
- Enable and assist users with day-to-day workstation and installation of hardware and software
- Utilized ticketing systems to track the status of help desk tickets throughout the resolution process.
Team Member
EG Fuel
Katherine, NT
04.2023 - Current
- Assisting with visual merchandising including planograms, store and gondola displays.
- Develop positive shopping experience and ensure customer satisfaction is met at all times.
- Assisting management with driving the team to meet/exceed sales targets & KPIs.
- Developed excellent customer service skills by creating a good rapport with customer’s in-store, via phone and emails.
- Products facing, receiving and accepting delivers, perform markdowns and implementing recall procedures when required.
- Administrated a profitability business for the store. For example: looking after stock and placing orders.
- Overseeing the management of stock and building relationships with supply partners with feedback.
- Managing the staff rosters and the effective delegation of day-to-day activities of the team.
- Effective communicate goals and objectives to the team.
- Tabulated stock orders and inventory tools for the business
Education
Master of Science - Information Technology
Deakin University
Melbourne, VICBachelor of Science - Computer Science And Engineering
KL University
Andhra Pradesh, IndiaSkills
- Active Directory and Exchange
- MDM and Cisco Meraki
- IT Security Management
- Exchange, O365, Azure
- Printers and CCTV installation
- Network Security Measures
- Help Desk Assistance
- Network administration
- Technical Support
- Hardware and software deployment
- Security protocols
- Application support
- Incident management
- ITIL framework
- Remote assistance
- Application installations
- Technical analysis
- Network troubleshooting
- System administration
- System configuration
- Quality assurance
- Project management
Certification
- Microsoft Technology Associate: Software Development Fundamentals Microsoft F432-1219
- The Engineering Cisco Meraki Solutions v1. 0 (ECMS 500-220)
- Navitas Professional Year BSB 40215 CERT IV BUSINESS.
- Member of Australian Information Security Association (ASIA).
- Member of Australian Computer Society (ACS)
- 4WD Operations On Unsealed Roads(Charles Darwin University)
- St John First Aid Course
References
References available upon request.
Timeline
IT Support Officer
Victoria Daly Regional Council
12.2023 - Current
ICT Technician
Emerge IT Solutions
04.2023 - 12.2023
Team Member
EG Fuel
04.2023 - Current
IT Support Engineer
Outback IT Solutions
02.2021 - 07.2022
Master of Science - Information Technology
Deakin University
Bachelor of Science - Computer Science And Engineering
KL University
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