Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Pavina METSAVANG

Brampton, Ontario

Summary

Motivated and dedicated hospitality professional with over one year of experience providing exceptional service as both a waitress and cashier. Adept at multitasking in fast-paced environments, managing customer interactions, and supporting kitchen operations. Known for attention to detail, excellent communication skills, and a positive, solution-oriented attitude. Seeking a part-time position where I can continue delivering outstanding service and contribute to a collaborative team atmosphere.

Overview

2
2
years of professional experience

Work History

Waitress & Cashier

Pho Dau Bo
Brimpton, Ontario
07.2023 - 09.2024
  • Provided high-level customer service, efficiently taking orders, delivering meals, and addressing customer concerns in a fast-paced environment.
  • Processed cash and card payments, ensuring a smooth and secure transaction process.
  • Supported kitchen operations by assisting with ingredient preparation and maintaining food safety standards.
  • Developed strong rapport with regular customers, contributing to repeat business and fostering a loyal customer base.

Waitress & Cashier

Saigon house restaurant
Brimpton, Ontario
01.2023 - 07.2023
  • Delivered high-quality customer service in a fast-paced Vietnamese restaurant, ensuring an exceptional dining experience for every guest.
  • Efficiently managed both front-of-house duties (taking orders, delivering food, addressing concerns) and back-of-house support (assisting in food prep, organizing ingredients, and maintaining cleanliness).
  • Handled cash and electronic transactions with precision, ensuring accurate register balances and minimizing errors.
  • Processed and managed phone orders, offering personalized suggestions and ensuring customers received accurate and timely deliveries.

Education

Diploma of Hospitality And Tourism -

Toronto School Of Management
Brimpton, Ontario
02-2024

Skills

  • Customer Engagement: Skilled in creating a welcoming atmosphere and responding to customer needs, ensuring satisfaction and repeat business
  • Cash Handling & POS: Accurate in processing transactions, maintaining register balances, and handling cash and card payments efficiently
  • Order Management: Expert at taking orders (in-person, over the phone), relaying accurate information to kitchen staff, and ensuring timely and accurate delivery
  • Team Collaboration: Ability to work effectively with colleagues in high-pressure environments, ensuring smooth operations and superior service
  • Food Preparation Support: Experience in basic food prep, including ingredient preparation and assisting with kitchen tasks to ensure efficiency during peak hours
  • Problem-Solving & Adaptability: Quick to resolve customer issues with empathy and professionalism, maintaining a calm demeanor in stressful situations
  • Attention to Detail: Consistently ensures orders are accurate, all needs are met, and safety standards are maintained

Languages

English
Full Professional
Thai
Native/ Bilingual
laos
Native/ Bilingual
Vietnamese
Professional

Timeline

Waitress & Cashier

Pho Dau Bo
07.2023 - 09.2024

Waitress & Cashier

Saigon house restaurant
01.2023 - 07.2023

Diploma of Hospitality And Tourism -

Toronto School Of Management

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Pavina METSAVANG