Pavithra Nagarajan
Waratah,NSW
Summary
Dynamic professional with a proven track record with 4.5 years of experience excelling in customer service and effective communication. Leveraged problem-solving abilities and computer skills to enhance customer satisfaction and streamline operations. Achieved significant repeat business through exceptional interpersonal skills and a positive attitude, demonstrating a commitment to excellence and teamwork.
Overview
9
9
years of professional experience
Work History
Retail Sales Assistant
Medco Kanahooka
01.2024 - 05.2024
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Helped customers complete purchases, locate items, and join reward programs.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed shipments efficiently upon arrival to ensure timely stocking of new merchandise on the floor.
Customer Support Specialist
Kovai Classic Industries
08.2018 - 10.2023
- Joined as a Customer Service Executive and promoted to Customer Support Specialist in 3 years
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
Retail Sales Worker
Kentucky Fried Chicken
08.2015 - 03.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.
Education
Bachelor of Science - Agriculture
Tamil Nadu Agricultural University
TamilNadu06.2018
Skills
- Effective communication skill
- Customer Service
- Problem-solving abilities
- Inbound and Outbound call
- Critical Thinking
- Teamwork and Collaboration
- Cash Handling
- Punctuality
- Computer Skills (MS office)
- Flexibility
- Positive Attitude
Availability
Available from Monday to Sunday
Timeline
Retail Sales Assistant
Medco Kanahooka
01.2024 - 05.2024
Customer Support Specialist
Kovai Classic Industries
08.2018 - 10.2023
Retail Sales Worker
Kentucky Fried Chicken
08.2015 - 03.2018
Bachelor of Science - Agriculture
Tamil Nadu Agricultural University
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