Pavithran Anil Kumar
Clayton,VIC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Assistant Department Manager
Woolworths Group
08.2020 - 01.2022
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Supported store leaders to achieve 100% customer rating placing the store as number 1 in Victoria for 2021 and achieveing Victoria 3rd best sales within Woolworths Group.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
- Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances, and initiating corrective actions.
- Maximized productivity and profitability by balancing sales and expenses.
- Complied with established internal controls and policies.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Customer Service Supervisor
Woolworths Group
02.2022 - Current
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Education
Associate Degree - Mechatronics & Advanced Manufacturing
Royal Melbourne Institute of Tech
Melbourne, VIC07.2023
Skills
- Inventory Merchandising
- Customer Implementation
- Customer Service Management
- Microsoft Office
- Siemens PLC
- CATIA
- Documentation Management
- Human Machine Interface (HMI)
- Siemens SIMATIC HMI
Timeline
Customer Service Supervisor
Woolworths Group
02.2022 - Current
Assistant Department Manager
Woolworths Group
08.2020 - 01.2022
Associate Degree - Mechatronics & Advanced Manufacturing
Royal Melbourne Institute of Tech
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