Pavlos Reklitis
Clayton
Summary
Dynamic and results-driven professional with extensive experience in customer service and team collaboration at Nikos Quality Cakes. Proven ability to enhance guest satisfaction through strong relationship building and effective table management. Skilled in beverage preparation and committed to maintaining quality standards in fast-paced environments. Fluent in Greek, fostering diverse communication.
Hospitality professional with extensive experience in managing and supervising waitstaff to ensure top-tier service. Known for strong focus on teamwork and delivering consistent results. Reliable and adaptable, consistently meeting evolving needs of restaurant environment with excellent organizational and interpersonal skills.
Experienced with team leadership and staff supervision, ensuring high standards of service and efficiency. Utilizes strong communication and problem-solving skills to address and resolve issues promptly. Track record of fostering collaborative and positive work environment, leading to enhanced team performance and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Carpenter
Smith and Sons Bentleigh
09.2022 - Current
- Assisted in measuring and cutting materials for various carpentry projects.
- Learned to operate hand and power tools safely and efficiently.
- Collaborated with team members to ensure project timelines were met.
- Maintained cleanliness and organization of work areas and tools.
- Followed safety protocols to minimize risks on job sites.
- Gained knowledge of different wood types and construction techniques.
- Read and interpreted blueprints to follow specifications of projects.
- Measured materials to determine sizes and quantity required for construction project.
Restaurant Supervisor
Nikos Quality Cakes
08.2020 - 11.2023
- Provided exceptional customer service by effectively managing multiple tables and guest requests.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Trained new waitstaff on menu items, service techniques, and restaurant protocols for improved efficiency.
- Demonstrated strong knowledge of menu offerings to assist guests in making informed dining choices.
- Processed customer transactions efficiently using POS systems.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Supervised daily operations, ensuring adherence to safety protocols and efficiency standards.
- Trained and mentored team members, fostering skill development and collaboration within the workforce.
- Provided exceptional customer service, ensuring a welcoming dining experience for all guests.
- Managed multiple tables efficiently, maintaining high service standards during peak hours.
- Prepared high-quality espresso beverages using advanced brewing techniques and equipment.
- Managed daily inventory, ensuring timely restocking of coffee beans and supplies.
- Enhanced customer experience by providing personalized recommendations based on preferences.
Restaurant Waiter
Doyles Bridge Hotel
12.2020 - 07.2021
- Assisted waitstaff in delivering exceptional customer service and ensuring guest satisfaction.
- Maintained cleanliness and organization of dining area, enhancing overall dining experience.
- Coordinated with kitchen staff to ensure timely and accurate food delivery to guests.
- Supported training of new staff on service protocols and restaurant standards.
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Maintained cleanliness and organization of workspace, ensuring compliance with health and safety regulations.
- Crafted and served a diverse range of cocktails and beverages to enhance customer experience.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
Restaurant Waiter
Kentro
04.2018 - 06.2019
- Managed inventory supplies, ensuring optimal stock levels for seamless operations.
- Streamlined communication between front-of-house and back-of-house teams to improve efficiency.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
- Participated in team meetings to discuss strategies for improving overall guest satisfaction levels.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Communicated with kitchen staff to enable accurate food preparation.
- Arranged tables and chairs for special occasions and events.
- Greeted customers and provided menus upon arrival to dining room.
Restaurant Waiter
Orexi Souvlaki Bar
02.2017 - 01.2018
- Assisted with bussing tables and cleaning up spills.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Contributed to team efforts in achieving high performance ratings through collaborative service delivery.
- Continually updated personal knowledge of menu items and specials in order to effectively answer guest inquiries.
Education
Certificate III - Hospitality
Holmesglen Institute of TAFE
Melbourne, VIC02-2022
Skills
- Order accuracyming
- Sales promotion
- Table management
- Strong leadership
- Waiting tables
- Customer service
- Food and beverage service
- Relationship building
- Order taking
- Beverage preparation
- Quality standards
- FLUENT IN [Greek]
Timeline
Carpenter
Smith and Sons Bentleigh
09.2022 - Current
Restaurant Waiter
Doyles Bridge Hotel
12.2020 - 07.2021
Restaurant Supervisor
Nikos Quality Cakes
08.2020 - 11.2023
Restaurant Waiter
Kentro
04.2018 - 06.2019
Restaurant Waiter
Orexi Souvlaki Bar
02.2017 - 01.2018
Certificate III - Hospitality
Holmesglen Institute of TAFE
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