Summary
Overview
Work History
Education
Skills
References
Certification
Languages
Timeline
Generic

Pavneet Kaur

Bassendean,WA

Summary

Facility Manager with proven success in enhancing operational efficiency and quality at Bethanie Aged Care. Led multidisciplinary teams and optimised budgets while implementing strategic initiatives. Achieved 100% compliance with aged care standards during re-accreditation, leading to improved care delivery and increased resident satisfaction, as evidenced by superior STAR ratings from customer and staff surveys.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Facility Manager

Bethanie Aged Care
Joondanna, WA
11.2024 - Current
  • Upholding mission values and signature behaviours of Bethanie.
  • Managed daily operations to ensure compliance with regulatory standards and high-quality care.
  • Supervised multidisciplinary team, enhancing collaboration and efficient care delivery.
  • Conducted clinical audits and reviewed care indicators to lead quality improvement initiatives.
  • Ensured adherence to legislation, infection control protocols, and ANNAC assessments.
  • Served as primary contact for residents, families, and stakeholders, resolving concerns promptly.
  • Led staff performance reviews, delivered training, and supported professional development.
  • Optimised resource allocation, managed budgets, and facilitated strategic service delivery improvements.
  • Coordinated safety inspections and compliance with health regulations.

Customer Engagement Nurse

Bethanie Aged Care
Subiaco, WA
05.2023 - 11.2024
  • Collaborated with Aged Care Navigation Team, residents, and families to ensure smooth admissions and care planning.
  • Facilitated adjustments during admission by leading assessments focused on individual goals.
  • Communicated care needs and changes effectively to the multidisciplinary team.
  • Organised annual resident review meetings to reassess care plans.
  • Addressed complex care needs as a point of contact for residents, families, and staff.
  • Provided essential information to support informed decision-making on care options.
  • Promoted social engagement and meaningful activities to enhance residents’ quality of life.
  • Provide feedback and make recommendations for the admissions team to improve the process.

Clinical Nurse Roles

Brightwater Care Group
01.2022 - 11.2024
  • Ensured alignment of care practices with client values, quality standards, and governance framework.
  • Led clinical staff, including nurses and health professionals, to deliver personalised care.
  • Contributed to strategic goals by reflecting mission and values in leadership.
  • Adhered to professional standards, ethics, legislation, and guidelines consistently.
  • Monitored clinical indicators, identified trends, and implemented improvement strategies.
  • Communicated effectively with clients, families, and team members to promote a customer-focused approach.
  • Resolved conflicts and complaints promptly, escalating when necessary.
  • Identified and implemented continuous quality improvement initiatives.

Registered Nurse

Rosewood Care Group Inc
Leederville, WA
01.2020 - 01.2022
  • Ensured compliance with aged-care quality standards while upholding Rosewood Care Group's mission and values.
  • Led a multidisciplinary team, conducting clinical audits and implementing quality improvement initiatives.
  • Developed and evaluated individualised care plans based on thorough resident assessments.
  • Fostered a collaborative work environment by resolving conflicts and enhancing teamwork.
  • Conducted ACFI assessments and maintained accurate documentation of clinical indicators.
  • Provided orientation, training, and annual appraisals for staff and students.
  • Adhered to infection control practices while maintaining confidentiality and administering medications accurately.

Education

Bachelor of Science - Nursing

Curtin University
Bentley, WA

Skills

  • Effective communication
  • Conflict resolution
  • Teamwork and collaboration
  • Leadership development
  • Operational efficiency
  • Customer relationship management
  • Patient care coordination
  • Resource allocation
  • Quality improvement
  • Budget management
  • Asset management
  • Vendor negotiation
  • Process improvement
  • Relationship building
  • Risk assessment and regulatory compliance

References

  • Joanne Douglas, Regional Manager, joanne.douglas@bethanie.com.au, 041-793-4224, Bethanie
  • Juan Di, Facility Manager, juan.di@bethanie.com.au, 0434838540, Bethanie Subiaco

Certification

  • AHPRA registration (Registered Nurse)

Languages

English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual

Timeline

Facility Manager

Bethanie Aged Care
11.2024 - Current

Customer Engagement Nurse

Bethanie Aged Care
05.2023 - 11.2024

Clinical Nurse Roles

Brightwater Care Group
01.2022 - 11.2024

Registered Nurse

Rosewood Care Group Inc
01.2020 - 01.2022

Bachelor of Science - Nursing

Curtin University

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Pavneet Kaur