Pav Randhawa
Brunswick West
Summary
Experienced contact center professional with strong skills in customer service and debt collection. Adept at resolving customer inquiries, managing accounts, and negotiating payment solutions in a fast-paced environment. Recognized for excellent communication skills, problem-solving abilities, and a personable approach that builds client trust and satisfaction.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
14
14
years of professional experience
Work History
Collections Officer
NOW Finance
11.2023 - Current
- Company Overview: Melbourne, Australia
- Managed a high volume of customer accounts in a contact center setting, handling overdue payments and assisting customers with tailored payment solutions.
- Utilized strong negotiation skills to establish feasible payment plans, contributing significantly to debt recovery targets.
- Delivered empathetic, professional service, maintaining positive relationships while adhering to compliance standards.
- Melbourne, Australia
- Used skip tracing and other techniques to locate debtors.
Barista / All Rounder
The Fitz
08.2022 - Current
- Company Overview: Melbourne, Australia
- Delivered customer service with a focus on quality and efficiency in a fast-paced environment.
- Established rapport with regular customers, contributing to a positive and welcoming atmosphere.
- Melbourne, Australia
Event Manager
Fusion Events Asia
03.2013 - Current
- Managed administrative logistics of events planning, event booking, and event promotions.
- Utilized job-related software to create standard guidelines, calendars and budgets for each event.
- Coordinated florists, photographers, and musicians for events.
- Delivered prompt payment for event vendors, venues, staff and transportation providers.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
- Implemented protocols and procedures to effectively manage planning process.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Trained and supervised event staff to complete tasks on time.
- Coordinated travel and accommodations for event attendees.
Sales Officer
Digi Telecommunications
12.2012 - 08.2013
- Company Overview: Solaris Mt Kiara, Malaysia
- Provided customer support in a contact center, resolving inquiries, offering product advice, and addressing service issues.
- Achieved sales goals by actively engaging with clients and identifying their needs, boosting customer satisfaction and retention.
- Solaris Mt Kiara, Malaysia
Compliance Officer
Galatrack Pty Ltd
09.2011 - 09.2012
- Company Overview: Fraser Business Park, Malaysia
- Supported compliance efforts by ensuring adherence to internal policies and external regulations, enhancing trust and transparency in operations.
- Conducted regular audits and communicated with clients to address compliance-related queries.
- Fraser Business Park, Malaysia
Education
Diploma - Audio Engineering
SAE University
MalaysiaDiploma - Business Management
HELP Institute of Technology
Skills
- Contact Center Customer Service
- Debt Collection & Negotiation
- Client Account Management
- Problem-Solving & Resolution
- Customer Satisfaction Focus
- Compliance & Regulatory Knowledge
- Opening and closing duties
- Espresso machine operation
Languages
English
Bahasa Malaysia
Punjabi
Personal Traits
- Friendly and approachable, fostering positive customer interactions
- Organized and efficient in managing high-volume tasks
- Adaptable to different service environments and customer needs
Timeline
Collections Officer
NOW Finance
11.2023 - Current
Barista / All Rounder
The Fitz
08.2022 - Current
Event Manager
Fusion Events Asia
03.2013 - Current
Sales Officer
Digi Telecommunications
12.2012 - 08.2013
Compliance Officer
Galatrack Pty Ltd
09.2011 - 09.2012
Diploma - Audio Engineering
SAE University
Diploma - Business Management
HELP Institute of Technology
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