Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

PAWAN BISHNOI

EIGHT MILE PLAINS

Summary

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.


Overview

14
14
years of professional experience
1
1
Certification

Work History

General Manager

Forest Lake Lodge Aged Care
11.2023 - 02.2025
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Service Manager

Clive Burdeu Aged Care Service – Churches of Christ, QLD
06.2021 - 10.2023
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.
  • Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
  • Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.

Practices Lead- Clinical Governance

Churches of Christ, QLD
03.2021 - 06.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.

Clinical Support Consultant

Area Southeast Region- Churches of Christ
10.2018 - 03.2021
  • Streamlined support processes for improved efficiency and reduced response times.
  • Developed comprehensive training materials for new team members, ensuring a smooth onboarding process.
  • Championed ongoing process improvement initiatives, leading to streamlined workflows and increased productivity levels.
  • Coordinated closely with sales teams to identify potential upsell opportunities during troubleshooting interactions with customers.
  • Implemented proactive monitoring measures, preventing potential system failures and ensuring uninterrupted service delivery.
  • Managed high-priority cases with diligence, ensuring timely resolution and minimal disruption to client operations.
  • Collaborated with cross-functional teams to address complex client concerns and provide comprehensive solutions.
  • Participated in regular team meetings to discuss ongoing projects, share best practices, and identify areas for potential improvement.
  • Provided remote assistance for off-site clients through various platforms including telephone, email, chat, or screen-sharing tools as needed.

Clinical Manager

Brig-O-Doon Aged Care Service
01.2017 - 11.2018
  • Regularly evaluated employee performance and provided feedback.
  • Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
  • Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
  • Promoted a culture of safety within the clinic by enforcing policies related to infection control, medication administration, and incident reporting procedures.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Enhanced staff performance through regular training, mentoring, and professional development opportunities.
  • Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
  • Successfully managed clinic operations during periods of change or growth by adapting processes as needed.
  • Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
  • Managed budgets and allocated resources effectively to ensure sufficient staffing levels and the availability of necessary equipment and supplies.
  • Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.

Clinical Care Coordinator

Brig-o-Doon Aged Care Service – Churches of Christ, QLD
01.2013 - 01.2017
  • Served as a liaison between patients, providers, insurers, and community resources to ensure optimal service delivery throughout the continuum of care.
  • Reduced hospital readmission rates through effective discharge planning and coordination of post-acute care services.
  • Conducted regular audits of clinical processes, identifying areas for improvement and driving continuous quality improvements across the organization.
  • Facilitated timely access to appropriate healthcare services by assessing patient needs and coordinating referrals to specialists.
  • Assisted in developing and implementing staff training programs, promoting a culture of continuous learning and professional development among clinical team members.
  • Maintained thorough documentation of all clinical interventions, ensuring accurate records for continuity of care and regulatory compliance.
  • Contributed to the design of innovative programs targeting specific health conditions or population groups, increasing access to specialized services within the community.
  • Assisted in the development of protocols for complex case management, leading to improved outcomes for high-risk patient populations.
  • Educated residents on disease management strategies, enabling them to make informed choices about their health and wellbeing.
  • Supported organizational performance improvement initiatives by participating in data analysis, root cause identification, and action plan development efforts.

Registered Nurse

Brig-O-Doon Aged Care Service, QLD
01.2011 - 01.2013
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
  • Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
  • Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
  • Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
  • Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
  • Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
  • Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.

Education

MBA - Health Service Management (Online)

Southern Cross University
01.2021

Post Graduate Certificate - Health Service Management

Griffith University
Southbank, QLD
01.2018

Bachelor of Nursing - undefined

Australian Catholic University
01.2009

Skills

  • Leadership and supervision
  • Planning and scheduling
  • Cost-reduction methods
  • Building maintenance
  • Performance evaluations
  • Strategic planning
  • Performance assessments
  • Operations oversight
  • Emergency preparedness
  • Operational efficiency and safety
  • Budget planning and development
  • Employee supervision and task delegation

Accomplishments

  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
  • Documented and resolved complaints which led to positive customer experience .
  • Collaborated with team of 200 staff in the Aged Care Accreditation and customer satisfaction
  • Marketing - Implemented marketing strategies which resulted in growth of customer base.
  • Supervision - Supervised aged care team to monitor activity and goal achievement.

Certification

  • Diploma in Supply chain management – 2023
  • Management Finance, modeling and Decision-Making and Planning
  • The business Intelligence analysist course - 2023
  • Diploma of Nursing: 2008, TAFE - South Bank, QLD
  • Diploma of General Nursing and Midwifery: 2004, INDIA

Languages

English
Full Professional

Timeline

General Manager

Forest Lake Lodge Aged Care
11.2023 - 02.2025

Service Manager

Clive Burdeu Aged Care Service – Churches of Christ, QLD
06.2021 - 10.2023

Practices Lead- Clinical Governance

Churches of Christ, QLD
03.2021 - 06.2021

Clinical Support Consultant

Area Southeast Region- Churches of Christ
10.2018 - 03.2021

Clinical Manager

Brig-O-Doon Aged Care Service
01.2017 - 11.2018

Clinical Care Coordinator

Brig-o-Doon Aged Care Service – Churches of Christ, QLD
01.2013 - 01.2017

Registered Nurse

Brig-O-Doon Aged Care Service, QLD
01.2011 - 01.2013

Post Graduate Certificate - Health Service Management

Griffith University

Bachelor of Nursing - undefined

Australian Catholic University

MBA - Health Service Management (Online)

Southern Cross University

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