Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

PAWAN DAHAL

Sydney,Australia

Summary

Motivated IT professional with a solid educational foundation in Information Technology and practical experience in leading teams and delivering exceptional customer service. Seeking a position in IT Help Desk or a related role to utilize technical expertise, problem-solving acumen, and dedication to delivering outstanding support to end-users.

Overview

2
2
years of professional experience
1
1
Certification

Work History

CELLAR TEAM LEADER

Merivale
10.2022 - Current
  • Participated in regular meetings with senior leadership to provide updates on team progress
  • Resolved customer complaints effectively while maintaining a high level of customer service
  • Created training materials and conducted group training on new processes or procedures
  • Ensured compliance with all safety regulations in the workplace
  • Kept work areas clean, neat, and free of safety hazards to maximize efficiency
  • Reviewed completed work to verify consistency, quality, and conformance

IT HelpDesk (Intern)

Reliable Computers
08.2024 - 11.2024
  • Providing first-level support to end-users by addressing IT-related queries and issues.
  • Troubleshooting hardware and software problems effectively
  • Assisting with the setup and configurations of computer systems and applications
  • Collaborating with team members to ensure seamless IT operations.
  • Using syncro for ticketing systems

Education

BACHELOR OF INFORMATION TECHNOLOGY - INFORMATION TECHNOLOGY

Asia Pacific International College
Sydney, NSW

HIGH SCHOOL DIPLOMA -

Reliance International Academy
12.2020

Skills

  • Client Service
  • Documentation And Reporting
  • Work Planning
  • Quality Improvement
  • Excellent communication skills
  • Knowledge of Ms-office
  • Knowledge of hardware
  • Knowledge of software
  • Problem-Solving
  • Decision Making
  • Teamwork and Collaboration

Languages

English
Hindi
Nepali

Certification

  • [Internship Certificate] Reliable Computers 2024

Timeline

IT HelpDesk (Intern)

Reliable Computers
08.2024 - 11.2024

CELLAR TEAM LEADER

Merivale
10.2022 - Current

HIGH SCHOOL DIPLOMA -

Reliance International Academy

BACHELOR OF INFORMATION TECHNOLOGY - INFORMATION TECHNOLOGY

Asia Pacific International College

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