Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Pawan Duggal

Melton South,VIC

Summary

Experienced in customer service and people management, dedicated to driving continuous improvement in workplace environments. Committed to fostering a positive and productive atmosphere through enhancing workplace culture and practices. Excited to contribute skills and knowledge to create a more efficient and collaborative work environment, aiming to make a meaningful impact on the organization's success through excellence in customer service and team leadership.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Instrument Technician
  • General Duties
  • Customer service and security.
  • Operating and monitoring steam autoclaves, sonic washers, and other sterilizing equipment
  • Cleaning sterilizing equipment
  • Organizing surgical instrument trays
  • Recording sterilizer test results
  • Stocking and inventorying crash carts

Bus driver

Transit System
06.2023 - Current
  • Currently working with Transit System as a Bus driver from June 2023 till now
  • Driver Duties and Responsibilities
  • Customer service and security
  • Practice safe driving habits
  • Follow all state and national safety regulations and standards.
  • Accurately follow routes, maps, and directions.
  • Open vehicle doors and assist passengers.
  • Load cargo and baggage.
  • Keep exterior of vehicle clean and presentable.
  • Customer Service.

Donric Bus Service
12.2021 - 11.2022
  • Worked with Donric Bus Service we do train replacement with Metro all around Melbourne
  • Driver Duties and Responsibilities
  • Customer service and security
  • Practice safe driving habits
  • Follow all state and national safety regulations and standards.
  • Accurately follow routes, maps, and directions.
  • Open vehicle doors and assist passengers.
  • Load cargo and baggage.
  • Keep exterior of vehicle clean and presentable.
  • Customer Service.

CDC WYNDHAM
06.2015 - 07.2021
  • Driver Duties and Responsibilities
  • Customer service and security
  • Practice safe driving habits
  • Follow all state and national safety regulations and standards.
  • Accurately follow routes, maps, and directions.
  • Open vehicle doors and assist passengers.
  • Load cargo and baggage.
  • Keep exterior of vehicle clean and presentable.
  • Customer Service.

Dandenong Hospital
05.2015 - 05.2015
  • Company Overview: Dandenong Hospital is part of Monash Health. Monash Health employ more than 14,000 staff to care for 1.344 million Victorians residing across nine local government areas and within our culturally diverse 2312 km2 catchment area in the south-east of Melbourne.

Gaming Supervisor

Club Laverton
11.2012 - 01.2015
  • Company Overview: Club Laverton is a Gaming, TAB, KENO, MOTEL and food and beverage establishment operation from last 25 Years on 15 Aviation Rd, Laverton. It is open everyday with a staff of 23 and managed by Michael O'brien. The hotel has a reputation of extremely high level of customer service.
  • Also worked as a same Gaming Supervisor in Phoniex Hotel Point Cook, Junction Hotel in Preston and Westside Hotel in Lavertone North.
  • General Management Duties
  • Customer service and security.
  • Ensure and be responsible while on duty for all aspects of gaming, food liquor and local council laws are followed and enforced.
  • Responsible for the presentation and day to day running of the hotel.
  • Ensure staff adhere to all aspects of all staff manual.
  • Reconciling hotel tills(TAB, Gaming, KENO and Hotel), eftpos transactions and be responsible for all the money whilst on shift.
  • Monitoring gaming room and resolving pay disputes, thefts or aggressive and inappropriate behavior.
  • Responding customer queries professionally, accurately and efficiently.
  • Training and development Duties
  • Actively maintain the high customer service standard.
  • Assisted in the introduction of the customer membership program to the staff and the customer ensure they understand all benefit on offer.

Gaming Attendant

Olympic Hotel
12.2011 - 11.2013
  • Company Overview: Olympic Hotel is a gaming,TAB, KENO and food and beverage venue. It’s a big venue established in Preston have 80 gaming machines. Its open everyday 20 hours a day from 8 am till 4 am with the staff of 30 and managed by Armada and Liuzzi group.
  • General duties
  • Customer service and security
  • Greets all guests when they approach the attraction with a smile and fun acknowledgement.
  • Assists guest awareness how to use the attraction or game and rules involved in riding.
  • Explains the operation of the attraction or game in a way that is fun, safe, and encouraging.
  • Keep safety and cleanliness as a top-of-mind issue at all times.
  • Make sure all safety rules are being obeyed by our guests, our team, and yourself.
  • Assists guests with all special requests or special needs. Let them know we care and want them to have fun.
  • Demonstrates the ability and willingness to get along well with guests and team members at all times.
  • Demonstrate games and attractions and play along with guests when time permits.
  • Follow best practices when dealing with children and parents.
  • Maintains uniform standard
  • Training
  • Anti money Laundering
  • First aid Cert III
  • Gamblers help Awareness Training

Courier Driver

Transport Administrative Services
02.2008 - 12.2011
  • Company Overview: Transport Administrative Services is a courier company in Clayton operation from last 25 years located 1894 Princes Highway, Clayton it is currently ranked number one in the business. It is open 6am till 7 pm Monday to Friday with a staff of 90-110.
  • General Duties
  • Drive the vehicle into position for loading or unloading
  • Assist with loading or unloading to make sure goods are correctly stowed
  • Check loading documents
  • Plan the shortest delivery route and drive the vehicle to the destination
  • Use a two-way radio, or other electronic device, to keep in contact with the depot or base
  • Complete paperwork and use a handheld scanning device
  • Arrange unloading and obtain a receipt for goods delivered
  • Handle cash and give correct change to customers
  • Provide customer service and advice
  • Report vehicle maintenance needs

Education

Certificate III - Sterilization

Mayfield Education
01.2014

Certificate III - Traffic Management

01.2013

Certificate III - Hospitality

01.2012

1 year diploma - computer applications

01.2003

Year 12 - non-medical

Punjab School Education Board
01.2002

Skills

  • Microsoft Office – Word, Power point, Excel
  • Gold Coin System One
  • Strong Organizational/ Time Management Skills
  • Customer service and security
  • Work well in teams and individually
  • Confident and experienced in fast paced environment
  • Excellent rapport with customer and colleagues
  • Experienced in team leadership, customer assistance

Certification

  • 2014 Certificate III in Sterilization (From Mayfield Education)
  • 2014 Certificate III in Operation Theater Technician (From Mayfield Education)
  • 2014 Children Check
  • 2014 Accreditation Check
  • 2014 HR Driver License
  • 2013 Certificate III in Traffic Management
  • 2012 Certificate III in Hospitality
  • 2009 Responsible serving of gaming
  • 2009 Responsible serving of Alcohol
  • 2009 Responsible serving of Food

Timeline

Bus driver

Transit System
06.2023 - Current

Donric Bus Service
12.2021 - 11.2022

CDC WYNDHAM
06.2015 - 07.2021

Dandenong Hospital
05.2015 - 05.2015

Gaming Supervisor

Club Laverton
11.2012 - 01.2015

Gaming Attendant

Olympic Hotel
12.2011 - 11.2013

Courier Driver

Transport Administrative Services
02.2008 - 12.2011

Instrument Technician

Certificate III - Traffic Management

Certificate III - Hospitality

1 year diploma - computer applications

Year 12 - non-medical

Punjab School Education Board

Certificate III - Sterilization

Mayfield Education

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Pawan Duggal