Pawan Kumar GR
Melbourne
Summary
Energetic and results driven recent graduate with a Master’s in Business Analytics and a strong background in customer service, sales, and CRM. Proven ability to engage with diverse clients, identify their needs, and deliver tailored, seamless service experiences. Skilled in promoting digital solutions & tools, ensuring data accuracy, and creating positive customer interactions. Experienced in using data-driven insights to support decision-making, optimize processes, and enhance customer satisfaction. Proficient in analytics tools such as Excel, Power BI. Passionate about contributing to dynamic environments through a blend of analytical thinking, innovation, and a strong commitment to organizational success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Business Development & Analyst
Goli Soda Austra
11.2023 - 02.2025
- Designed and implemented data analytics tools using Power BI and Excel for forecasting demand and tracking performance trends.
- Delivered hands-on training to sales and operations staff on using business dashboards and reporting tools.
- Increased overall sales by 45% through the implementation of data-driven sales and marketing strategies.
- Oversaw the business development process, accounts management, and internal reporting automation.
- Led transition efforts for optimizing systems and trained new hires and partners in process usage and system navigation.
- Provided actionable insights using data interpretation to enhance decision-making and product planning.
Growth Officer
Runo Technology
08.2021 - 06.2022
- Worked directly with the CEO to align CRM functionality with sales team needs and client feedback.
- Delivered CRM product demos and API integration consultations for new clients across various business domains.
- Led user onboarding, training sessions, and provided ongoing support to ensure system adoption.
- Solved client issues, collaborated with the technical team, and contributed to a 35% boost in client sales post-implementation.
- Developed customized training content for different departments including sales, marketing, and support.
Education
Master Of Business Analytics -
Kaplan Business School
11.2024
Skills
- Business Intelligence & Analytics
- Digital Marketing
- Sales & Marketing
- Customer Relationship Management
- Team Building & Leadership
- Seamless and customised customer service
- Dashboard Creation
Certification
- Digital Marketing
- Power BI
- Cost & Management Accounting
LANGUAGES
English
Telugu
French
Tamil
Kannada
Timeline
Business Development & Analyst
Goli Soda Austra
11.2023 - 02.2025
Growth Officer
Runo Technology
08.2021 - 06.2022
Master Of Business Analytics -
Kaplan Business School
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