Pawan Rai
Maylands
Summary
Experience in retail management with solid background in operations and leadership. Good with optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals. Most importantly i am good with building a good team spirit and adapting to any new changes and enviroment.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Telstra Corporation
04.2023 - 04.2025
- Attended all the Customers Queries
- Attended all the calls from Customers regarding their issues with the services
- Ensured accurate transactions by managing cash registers and balancing drawers daily.
- Optimized store operations through effective opening and closing procedures.
- Made sure that there is always a healthy relation between the teams in the store.
- Helped and organised basic task and trainings for the teams.
- Always Maintained a good team spirit in the store
- Planned and helped team to achieve the daily targets
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Customer Service Representative
JB Hi-Fi
02.2022 - 03.2023
- Managed and helped customer with various problem with the tech
- Maintained healthy relationship with the team to work effectively
- Handled escalated calls efficiently, finding satisfactory resolutions for the customer.
- Responded to customer requests for products and services
- Opened and closed the store and cash drawers
- Counted and Maintained the store inventory
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Managed around 20 to 30 Calls and emails from customers everyday
Education
Graduate Diploma - Computer And Information Systems
Jigme Namgyel Engineering Collage
Bhutan06-2021
High School Diploma -
Jamphel Higher Secondary School
Bhutan12-2019
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Stock Counting
- Closing and Opening the store
- Maintaining a good team spirit
- Tech Person
Languages
Dzongkha
Full Professional
English
Full Professional
Hindi
Professional Working
Nepali
Full Professional
References
Joel Shah - Store Manager Telstra
Contact - Joelshah259@gmail.com
Jeniffer Lin - Store Manager JB HI-FI
Contact - linjen301@gmail.com
Timeline
Assistant Store Manager
Telstra Corporation
04.2023 - 04.2025
Customer Service Representative
JB Hi-Fi
02.2022 - 03.2023
Graduate Diploma - Computer And Information Systems
Jigme Namgyel Engineering Collage
High School Diploma -
Jamphel Higher Secondary School
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