Pawandeep Kaur
Melbourne,VIC
Summary
Accomplished and solutions-driven Business Analyst with over 8+ years of broad-ranging experience in improving business and operational processes by leveraging natural analytical abilities and a background in Computer Engineering.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Analyst
Simonds Homes
09.2021 - Current
- Conducted interviews with key business users to collect information on business processes and user requirements
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement
- Usage of modeling techniques like Visio, use cases for Business understanding etc. reduced the time to clarify functional requirements by 45%
- Managed a process re-engineering project to improve and consolidate end-to-end service processes; restructured communication flow among 10 departments and cut down paperwork by 75%.
- Excellent Vendor Management Skills to oversee vendor management leading to quick understanding and negotiating pricing for contracts, reducing turnaround time by 40%.
Business Analyst
Samex LLC
06.2020 - 08.2020
- Made positive changes for the business problems and recommended the solution to increase return on investment by 20% for projects which helped modify processes, products, services, and software to achieve the company's goals.
- Publish Status reports. Assessed business requirements and opportunities and formulated options helping company gain insights and increasing Revenue by 15%.
Application Specialist
Turquoise Hill Resources Pty Ltd (Rio Tinto)
02.2015 - 12.2015
- Documented clients' issues and processes of resolution
- Identified and raised risks on timely basis for rectification reducing the solution delivery time by 25%
- Trained users on new/upgraded functionalities/solutions by creating User Manuals, Release Notes, System designs and presentation materials for applications, etc, and increasing product acceptance time by 25%
- Collaborated with business owners, vendors and other team members to evaluate and recommend solutions to complex problems and requests
- Assisted in identifying gaps between business requirements and application capabilities and recommend action steps
- Tested and deployed scalable and highly available software products
- Conducted data modeling, performance and integration testing
Business Analyst
Syntel Pty Ltd (American Express)
02.2013 - 08.2014
- Interacted with internal customers to understand business needs and translate them into requirements and project scope.
- Helped deploy system enhancements to improve field operations
- Developed diagrams to describe and lay out logical operational steps
- Identified needed business improvements and determined appropriate systems required to implement solutions
- Overlook system behavior and identify scenarios to be tested during UAT. Review test scripts, coordinate and manage the execution of user acceptance testing.
- Managed Setup and reviewed testing, training, and documentation on all modifications and enhancements.
- Responsible for all pre-and post-go live business requirements and proper documentation.
Manager
The Top Drive, Mumbai
08.2008 - 03.2013
- Streamlined the work procedure and billing system leading to efficient billing and payment reception mechanism leading to 30% increase in Revenue.
- Defined and set best practices for report building custom development and deployment.
- Automated Business processes streamline business for simplicity achieving digital transformation and containing cost by 10%
Education
M.M.S (Master in Management Studies) - Business Management
Mumbai University
MumbaiBachelor of Engineering - Information Technology
Mumbai University
MumbaiSkills
- Requirement gathering and analysis
- Data Analysis
- Process Modelling and Analysis
- Requirement Management
- Agile Methodologies
- SDLC
- Knowledge of ERP and CRM Systems
- Project Lifecycle Management
- Stakeholder Management
- MS Office Suite
- Gap Analysis
- Project Management
Certification
- Scrum Master Accredited Certification (SMAC) by Scrum Institute (March 2014)
- LEAN Six Sigma White Belt by Six Sigma Society (Sept 2020)
- Samex Certificate of Excellence for Productivity Mastery (July 2020)
Timeline
Business Analyst
Simonds Homes
09.2021 - Current
Business Analyst
Samex LLC
06.2020 - 08.2020
Application Specialist
Turquoise Hill Resources Pty Ltd (Rio Tinto)
02.2015 - 12.2015
Business Analyst
Syntel Pty Ltd (American Express)
02.2013 - 08.2014
Manager
The Top Drive, Mumbai
08.2008 - 03.2013
M.M.S (Master in Management Studies) - Business Management
Mumbai University
Bachelor of Engineering - Information Technology
Mumbai University
Similar Profiles
Andrew BellevilleAndrew Belleville
Construction Supervisor at Simonds HomesConstruction Supervisor at Simonds Homes
Peter AsimakopoulosPeter Asimakopoulos
New Homes Sales Specialist at Simonds HomesNew Homes Sales Specialist at Simonds Homes
Indiana ThomasIndiana Thomas
Sales Associate at Simonds HomesSales Associate at Simonds Homes