Pawandeep Kaur
Watanobbi ,NSW
Summary
Dynamic Support Coordinator at Afea Care Services with a proven track record in project management and client advocacy. Expert in developing tailored support plans and enhancing service delivery, resulting in improved client satisfaction. Skilled in documentation and recordkeeping, fostering team collaboration to streamline operations and ensure compliance with regulatory standards.
Overview
1
1
Certification
Work History
Support Coordinator
Afea Care Services
2020 - 2024
- Facilitated access to resources for individuals with disabilities, enhancing service delivery.
- Coordinated client assessments to develop tailored support plans, ensuring individual needs were met.
- Collaborated with multidisciplinary teams to streamline communication and improve service coordination.
- Provided training and guidance to clients on available services, fostering independence and empowerment.
- Managed case documentation and reporting systems, ensuring compliance with regulatory standards.
- Monitored client progress and adjusted support strategies based on feedback and evolving needs.
- Advocated for client rights and needs within community programs, strengthening support networks.
- Conducted outreach initiatives to raise awareness of disability services and increase community engagement.
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
- Worked with other departmental staff to answer questions and resolve problems.
- Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
- Coordinated meetings and events for internal and external groups.
- Developed tailored support plans for diverse clientele, identifying unique needs and goals.
- Served as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports.
- Improved client satisfaction by efficiently addressing and resolving support issues.
- Enhanced team efficiency through facilitating regular meetings, sharing updates, and discussing strategies for improved service delivery.
- Provided ongoing training to staff members on best practices in care coordination, promoting professional development and fostering a knowledgeable workforce.
- Maintained and verified accuracy of records and generated miscellaneous reports.
- Scheduled appointments and meetings for director and Number-member team.
- Performed general administrative duties by mailing and shipping materials, maintaining legal postings and creating and publishing employee communications.
- Implemented data-driven approaches to case management by tracking key performance indicators and using the information to drive improvements in client outcomes.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Education
No Degree - Aged Care
Certificate 4 in Individual Support
Ransford College02.2019
Skills
- Project management
- Appointment scheduling
- Data entry
- Documentation and recordkeeping
- Schedule management
- Inventory management
- Bookkeeping
- Report preparation
- Time management
- Attention to detail
- Team collaboration
- Verbal and written communication
- File organization
- Office administration
- Microsoft Excel
- Inbound phone call handling
- Scheduling appointments
- Workload management
- Data collection
- Office inventory management
- Managing office supply inventory
- Document management
- Employee records management
- Filing
- Customer database systems
- Employee development
- Telephone etiquette
- Office opening and closing
- Travel arrangements coordination
- Processing expense reports
- Event planning
- Calendar management
- Project management experience
- Staff scheduling procedures
- Proficient in software
- Tech-Savvy
- Microsoft Access
- Project Support
- Meeting planning
- Report analysis
- Office equipment maintenance
Accomplishments
- Resolved product issue through consumer testing.
- Achieved Result through effectively helping with Task.
- Achieved Result by introducing Software for Type tasks.
- Supervised team of Number staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of Number in the development of Project name.
- Documented and resolved Issue which led to Results.
- Achieved Result by completing Task with accuracy and efficiency.
Affiliations
- Institute of Electrical and Electronics Engineers
- American Institute of Certified Public Accountants
- National Association of Social Workers
- American Medical Informatics Association
Certification
- CAP - Certified Administrative Professional
- Area of certification Training - Timeframe
Languages
Punjabi
Professional Working
Timeline
Support Coordinator
Afea Care Services
2020 - 2024
No Degree - Aged Care
Certificate 4 in Individual Support