Pawan Kumar GR
Melbourne,Australia
Summary
An enthusiastic and dedicated Master of Business Analytics Graduate seeking a challenging role in a dynamic company. Passionate about contributing to the organization's growth while expanding my expertise in sales, marketing, business intelligence and analytics
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Services Assistant
Metro Trains Melbourne
02.2023 - 11.2024
Provided customer support for Metro Trains Melbourne, assisting passengers during train replacements.
Directed passengers to replacement buses and offered clear journey navigation.
Ensured seamless boarding processes for passengers and delivered high-quality customer service.
Growth Manager
Runo CRM
08.2021 - 07.2022
- Led customer support teams, resolving client issues for a call management solution (CRM)
- Conducted pre-sales, post-sales, and product demos
- Improved customer satisfaction by 25% through proactive support
Data Analysis, (Intern)
07.2020 - 09.2020
- Analyzed startup profiles, roles, expertise, funding status, and entrepreneurial journeys for a global education program for founders and innovators
Education
Master Of Business Anlaytics -
Kaplan Business School
11.2024
Bachelor Of Business Administration -
Ramakrishna Mission Vivekananda College
07.2021
Skills
- Sales & Marketing
- Digital Marketing
- Data Visualization
- Power BI
- Tableau
- Customer Relationship Management
- Team Building & Leadership
- Business Intelligence
- Dashboard Creation
Certification
- Digital Marketing
- Power BI
Languages
English
Tamil
Telugu
Kannada
French
Timeline
Customer Services Assistant
Metro Trains Melbourne
02.2023 - 11.2024
Growth Manager
Runo CRM
08.2021 - 07.2022
Data Analysis, (Intern)
07.2020 - 09.2020
Bachelor Of Business Administration -
Ramakrishna Mission Vivekananda College
Master Of Business Anlaytics -
Kaplan Business School
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