Pawan Makkar
Parramatta,NSW
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Operations Manager
Auzworld Migration Pty Ltd.
2018.02 - 2022.07
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Team Leader, Sales Operations
Mi Lifestyle Marketing Global Private
2014.11 - 2016.05
- Streamlined sales processes to improve efficiency and productivity within the team.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Developed strong relationships with key clients, resulting in increased repeat business.
- Established effective communication channels within the team, ensuring timely updates on market trends and competitor activities.
- Led targeted marketing campaigns to boost brand awareness and generate qualified leads for the sales pipeline.
- Exceeded sales targets by motivating team members and providing ongoing coaching.
- Maintained up-to-date knowledge of products and services offered to customers.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Developed and enforced policies and procedures for compliance with company policies.
- Developed and implemented incentive programs to increase sales and customer loyalty.
Education
Certificate IV in Real Estate Practice - General
11.2025
Assistant Agent Course - Real Estate
09.2024
Diploma in Leadership & Management - Organizational Leadership
11.2017
BBA - Management Information Systems
04.2014
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Team Leadership
- Operations Management
- Staff Development
- Team motivation
- Strong organizational skills
- Excellent teamwork
- Highly Professional
- Negotiation
Languages
English
Visa
I possess full working rights in Australia. I am legally authorized to work without any restrictions,
Timeline
Operations Manager - Auzworld Migration Pty Ltd.
2018.02 - 2022.07
Team Leader, Sales Operations - Mi Lifestyle Marketing Global Private
2014.11 - 2016.05
Real Estate Training Academy - , Certificate IV in Real Estate Practice - General
Real Estate Academy - Assistant Agent Course, Real Estate
Institute of Management & Technology - Diploma in Leadership & Management, Organizational Leadership
Calorx Teacher's University - BBA, Management Information Systems
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