Pawan Makkar
Parramatta
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Manager of Operations - India
Auzworld Migration Pty Ltd.
04.2021 - 03.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Streamlined the visa application process for clients, resulting in reduced wait times and increased approval rates.
- Implemented efficient record-keeping systems that improved organization within the team while adhering strictly to privacy standards.
Team Leader
Disha for Success
07.2017 - 05.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Customer Service Representative
RK Restaurant & Convenience Sore
07.2005 - 05.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Education
Workshop - Income Tax Course
H & R Block
Parramatta, NSW07-2025
Assistant Agent - Real Estate
Real Estate Academy Australia
Sydney03-2025
Diploma - Leadership & Management
International Institute of Leadership & Management
Clyde, NSW07-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Team leadership
- Problem-solving
- Operations management
- Team management
- Motivation techniques
Timeline
Manager of Operations - India
Auzworld Migration Pty Ltd.
04.2021 - 03.2023
Team Leader
Disha for Success
07.2017 - 05.2019
Customer Service Representative
RK Restaurant & Convenience Sore
07.2005 - 05.2015
Workshop - Income Tax Course
H & R Block
Assistant Agent - Real Estate
Real Estate Academy Australia
Diploma - Leadership & Management
International Institute of Leadership & Management
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