Paweena Metcalfe
Hammond Park
Summary
Versatile and dynamic professional with proven expertise in Reception and Motivational Leadership. Excelled at Dorsogna by High attention to detail and streamlining operations, achieving department goals through effective team collaboration and multitasking. Skilled in Microsoft Office and relationship building, consistently delivering high-quality service and operational excellence.
Overview
9
9
years of professional experience
Work History
Receptionist Administrator
Dorsogna
09.2022 - Current
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Transfer data from hard copy to a digital database.
- Verify outdated data and make any necessary changes to records.
- Operate common office equipment, like scanners and printers.
- Search for and investigate information contained in files.
- Search for and investigate information contained in files.
- Provide occasional administrative support.
- Sort and organize hard copies of paperwork after entering data electronically.
- Investigation into customers purchase histories and identify the validity of Credit Claims.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
Dispatch Coordinator
Dorsogna
05.2022 - 09.2022
- Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
- Trained newly hired dispatchers on company policies and procedures, fostering a cohesive team environment focused on customer service excellence.
- Received new orders, prepared documentation, and assigned personnel.
- Monitored and tracked dispatch communication systems.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Manager
McDonalds
05.2015 - 09.2022
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Bachelor of Science - Criminology And Global Security
Murdoch University
Perth, WASkills
- Reception Management
- File Organization
- Multi-line phone operation
- Calendar Management
- Customer Service
- Phone and Email Etiquette
- Microsoft Office
- Multitasking and Organization
- Administration and Operations
- Customer Service Management
- Relationship Building
- Motivational Leadership
Timeline
Receptionist Administrator
Dorsogna
09.2022 - Current
Dispatch Coordinator
Dorsogna
05.2022 - 09.2022
Manager
McDonalds
05.2015 - 09.2022
Bachelor of Science - Criminology And Global Security
Murdoch University
Similar Profiles
Dylan ChaseDylan Chase
Electrician at Tasman PowerElectrician at Tasman Power
Aleasha JacobsenAleasha Jacobsen
Agitator Truck Driver at Hanson AustraliaAgitator Truck Driver at Hanson Australia
Travall MadlaniTravall Madlani
Retail Sales Associate at Sunglass HutRetail Sales Associate at Sunglass Hut