Summary
Overview
Work History
Education
Skills
References
Timeline
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Pawinee TRISRI

Little Bay,NSW

Summary

Proven track record in enhancing customer loyalty and resolving conflicts with a calm demeanor, demonstrated during tenure at St Michaels Golf Club. Expert in employing critical thinking and active listening to address customer needs efficiently. Achieved significant improvements in workplace cleanliness and efficiency at New South Wales Golf Club, showcasing exceptional problem-solving abilities and attention to detail.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

St Michaels Golf Club
Little Bay
02.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Cleaner

New South Wales Golf Club
La Perouse, NSW
12.2022 - 12.2024
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.

Education

AMEP Certificate II English

Randwick TAFE
Randwick, NSW
11.2024

High School Certificate Equivilant

Sermpittayakhom School
Thailand
11.2016

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

References

Anthony Romeo

St Michaels Golf Club

Assistant General Manager

0488268466

golfbookings@stmichaelsgolf.com.au

Timeline

Cleaner

New South Wales Golf Club
12.2022 - 12.2024

Customer Service Representative

St Michaels Golf Club
02.2022 - Current

AMEP Certificate II English

Randwick TAFE

High School Certificate Equivilant

Sermpittayakhom School
Pawinee TRISRI