Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Payal

Constitution Hill,NSW

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Pista House
02.2022 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Processed customer service orders promptly to increase customer satisfaction.

Administrator

Minuteman Press Parramatta
06.2022 - 12.2022
  • Streamlined office operations by implementing efficient administrative systems and procedures.
  • Improved employee productivity with effective time management strategies for daily tasks.
  • Enhanced internal communication by creating a centralized information hub accessible to all staff members.
  • Reduced overhead costs through careful budget management and resource allocation.

Childcare Teacher

Kidzee Playway School
06.2021 - 01.2022
  • Increased student participation by implementing creative and interactive learning activities.
  • Enhanced parent-teacher communication through regular progress updates and conferences, strengthening support networks for students.
  • Collaborated with colleagues to develop cross-curricular projects, fostering a deeper understanding of subject matter.
  • Improved literacy skills among students by incorporating engaging reading materials and targeted writing exercises.

Education

Masters in IT - Information Technology

Victoria Institute of Technology
Sydney
12.2025

Skills

  • Paperwork Processing
  • Consultative Sales
  • Scheduling
  • Report Generation
  • Call Management
  • Complaint Resolution
  • Team Development
  • Microsoft PowerPoint
  • Client Relations

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Administrator

Minuteman Press Parramatta
06.2022 - 12.2022

Customer Service Representative

Pista House
02.2022 - Current

Childcare Teacher

Kidzee Playway School
06.2021 - 01.2022

Masters in IT - Information Technology

Victoria Institute of Technology

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