PAYAL JAIN
Sydney
Summary
HR professional with 28 years of experience, including 20 years in Human Resources. Expertise in developing people strategies that enhance employee experiences and support organizational growth. Currently serving as HR Manager for two global brands in Australia, with a strong track record in HR systems, compliance, and employee relations. Proven ability to align HR initiatives with business objectives, fostering partnerships with executives and managers to drive performance and engagement.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Freelance Cross-Cultural Trainer
01.2016
- Provided expatriate transition training and cultural integration services.
HR Manager (2 Brands)
Flynn Group ANZ
08.2025 - Current
- Key member of the launch team for Wendy's in Australia, responsible for setting up HR systems, policies, and recruitment frameworks from the ground up.
- Deliver high-quality HR services across the organisation with a strong emphasis on compliance, systems management, and operational excellence.
- Partner with executives, line managers, and franchisees to provide expert advice across the employee lifecycle, including recruitment, onboarding, WHS, payroll, performance, and employee relations.
- Ensure HR activities align with legislative requirements, Fair Work, NES, and internal policies, while driving consistency and accuracy across HR practices.
- Support recruitment processes including shortlisting, interviewing, and onboarding, ensuring seamless integration of new hires.
- Administer the Performance Review Program, provide guidance on counselling, grievances, and disciplinary processes, and escalate critical cases appropriately.
- Act as the first point of contact for WHS queries, ensuring compliance, managing incidents, and coaching managers on safety obligations.
- Liaise with Payroll and Finance to ensure accurate and timely processing of employee movements, changes, and reporting.
- Lead and conduct workplace investigations, managing employee grievances, disciplinary issues, and misconduct cases to resolution.
- Provide expert advice on employment legislation, Modern Awards, and industrial relations while coaching managers in employee relations and performance improvement.
- Prepare HR analytics and reporting to support strategic planning and advise the Chief People & Capability Officer on people-related matters.
- Lead HR projects focused on improving systems, compliance, and workforce capability while driving engagement and embedding organisational values.
People and Capability Advisor
Pizza Hut Australia
10.2021 - 06.2023
Director - HR & Business Development
Cognologix Technologies
01.2017 - 10.2021
- Launched HR operations and partnered with co-founders on business initiatives.
- Directed HR functions across staffing, recruitment, compliance, and performance.
- Grew workforce from 15 to 150 employees, aiming for 180 by 2021.
- Implemented HRMS platform for streamlined HR operations.
- Conducted internal learning & development programs.
- Introduced Employee Assistance Program and COVID-19 support.
- Designed employee engagement initiatives, newsletters, and rewards programs.
Volunteer HR Support
Special Olympics Australia
01.2019 - 01.2020
- Managed volunteer recruitment, onboarding, and HR support.
Administrator
Tencate Protective India Pvt. Ltd
01.2005 - 01.2015
- Headed HR, Administration, and Order Processing. Delivered compliance, travel policy cost savings, and supported major acquisition changes.
Manager Administration
Golden Tips Tea Co.(P) Ltd
05.2003 - 05.2004
STORE MANAGER
Lacoste India
10.2000 - 04.2003
SECOND ASSISTANT MANAGER
McDONALD’S INDIA
09.1997 - 09.2000
Education
Executive Post Graduate Program - HR Management
Indian Institute of Management Kozhikode
01.2014
Diploma - Personnel Management & Industrial Relations
Symbiosis
01.2004
B.Sc. - Home Science
Lady Irwin College, Delhi University
Delhi01.1996
Skills
- HR strategy and compliance
- Talent acquisition and onboarding
- Employee relations and engagement
- Workforce planning
- Performance management
- HR policy design
- Workplace health and safety compliance
- Payroll administration
Certification
- Strategic HR Business Partner, Human Capital Institute, Singapore (2017)
- HR Analytics Leader, AIHR Academy, Netherlands (2019)
- Cross-Cultural Consultant Certification, USA (2016)
- Course Certificate: Managing Remote Teams, Gitlab-Coursera (2020)
- McDonald's Corporation Diplomas in Management & Operations (1998-2000)
- Professional Member of Australian HR Institute
- Australian HR Law-Australian HR Institute
- Performance Management- Australian HR Institute
- Investigating Workplace Misconduct-Australian HR Institute
Other Details
English
Hindi
Punjabi
basic Bahasa
Timeline
HR Manager (2 Brands)
Flynn Group ANZ
08.2025 - Current
People and Capability Advisor
Pizza Hut Australia
10.2021 - 06.2023
Volunteer HR Support
Special Olympics Australia
01.2019 - 01.2020
Director - HR & Business Development
Cognologix Technologies
01.2017 - 10.2021
Freelance Cross-Cultural Trainer
01.2016
Administrator
Tencate Protective India Pvt. Ltd
01.2005 - 01.2015
Manager Administration
Golden Tips Tea Co.(P) Ltd
05.2003 - 05.2004
STORE MANAGER
Lacoste India
10.2000 - 04.2003
SECOND ASSISTANT MANAGER
McDONALD’S INDIA
09.1997 - 09.2000
Executive Post Graduate Program - HR Management
Indian Institute of Management Kozhikode
Diploma - Personnel Management & Industrial Relations
Symbiosis
B.Sc. - Home Science
Lady Irwin College, Delhi University
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