Summary
Overview
Work History
Education
Skills
Timeline
Generic

PAYAL PATEL

Pendle Hill,NSW

Summary

Reliable Customer Service Attendant with experience in handling customer inquiries, resolving issues and maintaining high customer satisfaction. Strong communication and problem-solving skills coupled with ability to multitask effectively. Proven track record of contributing to team success and enhancing overall customer experience. Dedicated and compassionate professional with a proven track record in customer service, safety, and care. As a driving instructor with a keen attention to detail, and a commitment to delivering outstanding service, safety, and care. I have successfully contributed to creating a secure and supportive environment for individuals. My ability to handle challenging situations with empathy and professionalism, combined with a strong focus on customer satisfaction, makes me a valuable asset to any team dedicated to providing top-notch service and ensuring the welfare of clients.

Overview

17
17
years of professional experience

Work History

Customer Service Attendant

Sydney Trains
Redfern, NSW
03.2024 - Current
  • A Customer Service Attendant is seen by customers as a well-groomed professional who takes pride in their appearance and presentation.
  • Resolve customer issues in a timely and respectful manner and integrate customer insights into daily operations to enable continuous improvement.
  • Ensuring the safety of customers is a high priority.
  • The on-time running of trains by managing the arrivals and departures of up to 12 trains per hour through the busy station's platform in peak hours.
  • Expert on mobile technology with a range of travel apps and will proactively share knowledge and help customers with directions, train times, lost property and encourage them to use the apps by themselves in the future.
  • Assist customers with Opal ticketing inquiries and troubleshoot ticketing issues.
  • Communicate clearly with customers either through direct interactions or via announcements when train services are delayed or connecting services.
  • Share your Knowledge with Customers to have seamless and smooth travel on different modes of transport services to find their way to their destinations.
  • We will work in a team, including dedicated cleaning staff, to undertake cleaning activities such as picking up litter, emptying bins, sweeping platforms, cleaning toilets and Work Health & Safety cleans (e.g. vomit, blood, urine, etc.) to ensure the station is clean and tidy.
  • Committed to continuous improvement and ongoing learning and development.
  • Provide shift coverage across the Sydney Trains network, with different shifts and locations potentially changing day-to-day.

Cleaning Attendant

Sydney Trains
Flemington, Sydney, NSW
08.2021 - 03.2024
  • Understand and familiarize yourself with Sydney Trains' policy and procedures, as well as the Code of Conduct. Complete understanding of Safety Management Systems, SIMP, SWI, and SWMS. WHS Act, environmental responsibilities, and any other legislation in current use.
  • The primary responsibility of the Cleaning Attendant (CA) role is to provide consistent, high-quality cleaning services in relation to the presentation of Sydney Trains, NSW Trains, and stations.
  • Comply with cleaning procedures, and undertake prescribed cleaning tasks as per staff and duty sheets.
  • Ensure that property and facilities, such as stations and trains, are presented and maintained to the required standard prescribed in applicable cleaning manuals and Presentation Standards.
  • Report maintenance and safety issues, take part in unscheduled cleans due to vandalized cars, late trains, special events, unexpected increases in station patronage, and staff shortages as required or as directed.
  • Complete and sign off the daily job sheet, and hand it to the CIC or line manager. Record work completed, and attendance records as required. Sign on at the correct time and location, as per the roster.
  • Report an injury or incident to the Injury/Incident hotline as soon as possible, but before signing off duty.
  • Full uniform must be always worn as it is issued and Personal Protective Equipment must be worn in accordance with Safety Management Systems and the task being performed.
  • Reporting any issues, complaints, concerns, or queries through the appropriate avenues, and also following the reporting structure.
  • Being constantly vigilant to ensure personal safety and the safety of others in the workplace, and developing a culture of safety and teamwork consistent with TCS values.
  • Maintaining awareness of customer perceptions, the drivers of satisfaction with services, and the likely impact on the business of proposed changes.
  • Being aware and understanding that all decisions can influence the two critical outcomes of customer service and safety.

Professional Driving Instructor

SHREE Driving School
Pendle Hill, NSW
04.2022 - 08.2023
  • Evaluated student performance and documented progress and goals.
  • Developed curriculum to encourage student progress and advance performance level.
  • Maintained accurate student records to meet RMS requirements.
  • Met needs of different students by adapting teaching materials and methods.
  • Designed routes and set practice skills to challenge student drivers and build behind-the-wheel confidence.
  • Scheduled appointments with students for driving lessons.
  • Supported student drivers in hands-on road training.
  • Offered timely commands to assist student driver in steering or braking to avoid accidents.
  • Retained current and thorough knowledge of state driving laws and regulations.

Connect On Demand Customer Service

CDC Hill Bus
Seven Hills, NSW
04.2019 - 06.2022
  • Customer Service for passengers travelling with Metro Trains Passengers book the bus via hills bus metro connect app and bus operator pick them from their home location to metro station.
  • Monitoring Bus Drivers and different types of Routes in various traffic and road conditions, monitor the environment, passengers.
  • Good knowledge of routes and understand new technology
  • Act in accordance with new services, altered services for special events, diversion in case of road work or accident and other changes to services as required
  • Work unsupervised however, in the best interest of company and co-ordinate with, Duty Manager, Radio Room and other staff members.
  • Effectively respond to situations in which customers behave in a disruptive manner.
  • Effectively manage home and work commitments whilst working.
  • Comply with CDC Hills Bus Code of Conduct policies and procedures including the Bus Operators handbook, OHS Responsibility.
  • Participated in team-building activities to enhance working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Delivered services to customer locations within specific timeframes.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Resolved problems, improved operations and provided exceptional service.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Carried out day-to-day duties accurately and efficiently.
  • Worked with customers to understand needs and provide excellent service.

Returns Department

TOLL PERSONNEL
Yennora, NSW
04.2015 - 07.2018
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Delivered services to customer locations within specific timeframes.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Recognize the Occupational Health and Safety (OH&S) of the company
  • Co-ordinate with team members and supervisors to give best customer service
  • Perform all Data using System Application Products (SAP), Microsoft Word
  • Product working with Samsung mobiles, iPhones, tables and other electronic items
  • Performing in returns and dispatch department and processing EAN and EMI numbers
  • Performed data entry-alpha and numeric data to add a new records, verify, correct, edit, and change
  • Operate scanner, copier, telephone, fax machine, and printer to perform tasks
  • Inventory Checks and help to Stock take.

Customer Service Assistant

MICHEL’S PATISSERIE
Westmead, NSW
11.2013 - 04.2015
  • Greet the customers with friendly manner
  • Co-operate with all staff and volunteers
  • Make coffee/tea, Shacks, Smoothies and Juices using specialist equipment provided
  • Assist with food preparation such as, sandwiches, wraps, cakes as required and fully stock the counter
  • Keep service counter and tables clean using correct chemicals where appropriate and sign cleaning schedules as necessary
  • Project a professional image to all internal and external customers ensuring correct dress code
  • To ensure that the correct close down procedure is followed, i.e
  • Everything clean, tidy and secure, ready for the next day trade
  • To keep up to date with all OH & S procedures and methods
  • Ensure all tasks are carried out in accordance with the café’s health, hygiene, quality and safety standards

Store Assistant

CONVENIENCE STORE
Sydney, 2000
02.2008 - 07.2011
  • Processed cash and card transactions using register and performed scanning and weighing functions to complete customer purchases.
  • Rotated product when stocking shelves to maintain freshness.
  • Reported shoplifting, theft and drive-offs to law enforcement.
  • Scheduled and monitored regular vendor deliveries for and store inventory.
  • Answered customer inquiries and used knowledge of store layout and product content to give directions.
  • Fostered clean and safe environment for customers by keeping register area clear, organizing shelves and wiping and sanitizing food and drink stations.
  • Maintained accurate cash drawer by accounting for transactions by end of shift.
  • Adhered to age-restricted sale policies, laws and procedures by requesting and verifying identification.
  • Confirmed stock levels and expiration dates of merchandise.
  • Carefully examined identification cards to sell tobacco products to patrons of legal age.
  • Completed accurate cash-in and cash-out procedures of computerized cash register.
  • Prevented and reported loitering and illegal activities taking place on company property.
  • Arrived on time and dressed professionally in clean company uniform.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

Certificate IV Transport And Logistics TLI41218 - Car Driving Instructor

121 Driver Training
Sydney, NSW
05.2022

Certificate III - First Aid And CPR

Urban Training Academy
Kingsgrove, NSW
11.2015

Bachelor of Arts - Psychology

Gujarat University
India 380009, India, India
04.2004

Skills

  • Independent work capability
  • Health and safety compliance
  • Customer data confidentiality
  • Conflict resolution
  • Customer trust and loyalty building
  • Problem solving
  • Verbal and written communication
  • Service-oriented mindset
  • Microsoft Office proficiency
  • Administrative support
  • Time management

Timeline

Customer Service Attendant

Sydney Trains
03.2024 - Current

Professional Driving Instructor

SHREE Driving School
04.2022 - 08.2023

Cleaning Attendant

Sydney Trains
08.2021 - 03.2024

Connect On Demand Customer Service

CDC Hill Bus
04.2019 - 06.2022

Returns Department

TOLL PERSONNEL
04.2015 - 07.2018

Customer Service Assistant

MICHEL’S PATISSERIE
11.2013 - 04.2015

Store Assistant

CONVENIENCE STORE
02.2008 - 07.2011

Certificate IV Transport And Logistics TLI41218 - Car Driving Instructor

121 Driver Training

Certificate III - First Aid And CPR

Urban Training Academy

Bachelor of Arts - Psychology

Gujarat University

Similar Profiles

CREATE PROFILE
PAYAL PATEL