Payal
Werribee,VIC
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
IGA Plus Liquor
02.2024 - Current
- Responded to customer requests, offering excellent support
- Promptly responded to inquiries and requests from prospective customers
- Did the face-up of all the grocery and liquor on time while managing other tasks and serving customers
- Helped team members fill and restock each item on the day of delivery and made sure everything is up to date
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Food and Beverage Attendant
Delaware North
08.2023 - 09.2024
- Maintained clean and organized areas to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Trained new staff members on company policies and procedures.
- Coordinated with kitchen staff for timely order delivery, providing a seamless dining experience for guests from start to finish.
Shift Runner
Westside Pizza
04.2023 - 05.2024
- Managed employee breaks efficiently to prevent disruptions in workflow or delays in service delivery to customers.
- Resolved customer issues quickly and professionally, ensuring high levels of customer satisfaction.
- Managed cash flow during shifts to ensure accurate transactions while minimizing discrepancies or losses.
- Enhanced team productivity through continuous training, skill development, and performance feedback.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Maintained pizza-making and kitchen equipment to keep items in good working conditions and kitchen operating smoothly.
Education
Bachelor - Early Childhood Education
Ikon Institute of Australia
Skills
- Verbal and written communication
- Food and beverage service
- Customer service
- Detail-orientation
- Adaptability
- Problem-solving
- Time management
- Up to date with new technologies
- Cooking
- Interpersonal skills
- Getting the job done
Certification
- Food Handling and safety certificated
- RSA – Responsible Service of Alcohol
- Barista – Coffee Making
- Working with Children Check
- HLTAID010 - Provide basic emergency life support
- HLTAID011 - Provide First Aid
- HLTAID009 - Provide cardiopulmonary resuscitation.
Timeline
Customer Service Representative
IGA Plus Liquor
02.2024 - Current
Food and Beverage Attendant
Delaware North
08.2023 - 09.2024
Shift Runner
Westside Pizza
04.2023 - 05.2024
Bachelor - Early Childhood Education
Ikon Institute of Australia
- Food Handling and safety certificated
- RSA – Responsible Service of Alcohol
- Barista – Coffee Making
- Working with Children Check
- HLTAID010 - Provide basic emergency life support
- HLTAID011 - Provide First Aid
- HLTAID009 - Provide cardiopulmonary resuscitation.
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