Payal Dixit Vaghani
Hobart,TAS
Summary
Driven professional with a proven track record at Great Southern Hotel, excelling in efficient cleaning and fostering guest satisfaction. Leveraged expertise in room inspections and teamwork to enhance operational efficiency and maintain high cleanliness standards. Skilled in inventory management and safety procedures, significantly improving guest experience and team collaboration.
Overview
2
2
years of professional experience
Work History
Hotel-room-attendant
Great Southern Hotel
07.2023 - 08.2024
- Collaborated with laundry department to ensure availability of clean linens at all times.
- Increased efficiency with thorough room inspections, ensuring adherence to hotel standards.
- Managed inventory levels and replenished supplies as needed, minimizing waste and reducing costs.
- Streamlined room turnover process by effectively prioritizing tasks and managing time.
- Supported team members in completing daily responsibilities, fostering a collaborative work environment.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness in all assigned rooms.
Room Attendant - Housekeeping
Park Hyatt Melbourne
05.2022 - 06.2023
- Responded to guest requests for assistance, toiletries, and personal care items.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
- Maximized customer satisfaction scores through proactive problem-solving measures regarding maintenance issues or general room concerns before being reported by guests themselves.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
- Displayed strong organizational skills when managing personal cart inventory based on specific needs per shift, ensuring a seamless transition from one task to another without any delays or complications.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
Education
Diploma In Hospitality - Hospitality Administration And Management
JF Wadia Woomens College
Gujarat 05.2021
Skills
- Efficient cleaning
- Bathroom sanitation
- Dusting Techniques
- Room Inspections
- Ironing Proficiency
- Maintaining supplies
- Furniture Arrangement
- Guest satisfaction
- Restocking amenities
- Teamwork
- Hospitality industry
- Inventory and supply
- Safety awareness
- Housekeeping
- Cleaning techniques
- Maintenance reports
- Room preparation
- Safety Procedures
- Guest Relations
- Professional Appearance
- Mentoring and training
- Work Prioritization
- Maintenance understanding
Timeline
Hotel-room-attendant
Great Southern Hotel
07.2023 - 08.2024
Room Attendant - Housekeeping
Park Hyatt Melbourne
05.2022 - 06.2023
Diploma In Hospitality - Hospitality Administration And Management
JF Wadia Woomens College
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