Payton Dyker
Drouin,VIC
Summary
Dynamic business owner with a proven track record at SkyLily & Co, excelling in customer relations and financial management. Background in education and training, highly skilled in problem solving and adaptability in all situations. Strong communicator and team leader, dedicated to fostering relationships and driving performance improvement in diverse environments.
Overview
11
11
years of professional experience
Work History
Business Owner
SkyLily & Co
Drouin, VIC
09.2024 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
Classroom Teacher
Drouin Secondary College
Drouin, VIC
01.2019 - Current
- Implemented differentiated instruction strategies, ensuring all students were able to access the curriculum and make progress in their learning.
- Participated in ongoing professional development opportunities, staying current on best practices in education and refining instructional techniques accordingly.
- Established clear expectations for behavior and classroom management, creating a respectful and productive learning atmosphere.
- Boosted student confidence through consistent encouragement and positive reinforcement, fostering a supportive learning environment.
- Developed strong relationships with parents through regular communication, promoting involvement in their child''s education.
- Assessed student progress using various assessment tools, adjusting instruction as needed to address identified areas of need.
- Planned lessons, activities and trips to cover all required course material.
- Collaborated with colleagues to develop cross-curricular lesson plans, increasing students'' understanding of how subjects interconnect.
- Mentored new teachers entering the profession and provided constructive feedback on their teaching methods, promoting growth within the school community.
- Championed inclusionary practices within the classroom setting by accommodating diverse needs of students with special education plans or language barriers, enabling them to succeed alongside peers in mainstream classrooms.
- Adapted teaching methods and materials to meet students' varying needs.
Waitress Supervisor
The Groove Train Casey Central
Narre Warren, VIC
01.2016 - 01.2019
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
Barista
Jamaica Blue Cafe Fountain Gate
Narre Warren, VIC
01.2017 - 01.2018
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Casual Staff Member
Village Cinemas Fountain Gate
Narre Warren, VIC
01.2016 - 10.2016
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
Crew Trainer
McDonald's Cranbourne and Langwarrin
Cranbourne, VIC Langwarrin, VIC
01.2014 - 01.2016
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Education
Bachelor Of Secondary Teaching/Bachelor Of Arts - Education
Deakin University
Melbourne, VIC11.2019
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Entrepreneurial personality
- Relationship building
- Work Planning and Prioritization
- Team collaboration and leadership
- Performance improvement
- Task delegation
- Verbal and written communication
Timeline
Business Owner
SkyLily & Co
09.2024 - Current
Classroom Teacher
Drouin Secondary College
01.2019 - Current
Barista
Jamaica Blue Cafe Fountain Gate
01.2017 - 01.2018
Waitress Supervisor
The Groove Train Casey Central
01.2016 - 01.2019
Casual Staff Member
Village Cinemas Fountain Gate
01.2016 - 10.2016
Crew Trainer
McDonald's Cranbourne and Langwarrin
01.2014 - 01.2016
Bachelor Of Secondary Teaching/Bachelor Of Arts - Education
Deakin University