Summary
Work History
Education
Skills
Timeline
Generic

Payton Pene

Hamlyn Terrace

Summary

Dynamic Shift Manager with a proven track record at McDonald's, excelling in problem-solving and employee training. Adept at enhancing team performance through effective delegation and communication. Committed to workplace safety and compliance, fostering a positive environment that drives customer satisfaction and operational excellence.

Work History

Shift Manager

McDonald's
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Tracked receipts, employee hours, and inventory movements.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.

Customer Care Associate

ING
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Exercised composure under pressure and in escalated customer service scenarios.

Store Manager

Jeanswest
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Shift Manager

Hungry Jack's
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Education

High School Certificate -

Narara Valley High School
Narara
09.2020

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Punctual and reliable
  • Training and mentoring
  • Team development
  • Delegating work
  • Safety compliance
  • Compliance
  • Problem-solving

Timeline

Shift Manager

McDonald's

Customer Care Associate

ING

Store Manager

Jeanswest

Shift Manager

Hungry Jack's

High School Certificate -

Narara Valley High School

Similar Profiles

CREATE PROFILE
Payton Pene