Payton Southern
Huntley
Summary
Enthusiastic administrative officer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of business administration and social media marketing. Strong drive with excellent interpersonal, communication and team-building skills. Motivated to learn, grow and excel in an administrative role.
Overview
12
12
years of professional experience
Work History
Freelance Administrator
Multiple
03.2022 - Current
- Freelance administrator for multiple companies from roles such as customer support, EA and general administrative assistant
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Handled confidential and sensitive information with discretion and tact.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Administrative Officer
Baines Concrete
09.2021 - Current
- Accounts management
- Entered numerical data into databases with speed and accuracy using 10- key pad.
- Obtained scanned records and uploaded into database.
- Organized, sorted and checked input data against original documents.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Added documents to file records and created new records to support filing needs.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Verified accuracy and validity of data entered in databases.
- Entered client information into databases quickly and with minimal errors.
- Payroll
Small Business Owner
Laya's List
06.2019 - 08.2021
- Determined best courses of action for the company based on regional market trends and demands.
- Frequently studied domestic staffing market to keep abreast of new industry trends.
- Promoted business via social media to generate leads and maximize brand identity.
- Outlined finances, goals and daily operations of the company in detailed business plans.
- Created and regularly updated website to appeal to clients.
- Managed all data entry and financial invoices.
- Acted as a hiring manager checking required documents, contacting references, and conducting interviews.
- Provided 24/7 customer support via phone and email.
Executive Assistant
Real Estate University
02.2014 - 04.2019
- Responded directly to CEO and assisted with any needs
- Made travel arrangements and itineraries
- Calendar/schedule management
- Attended meetings and took minutes
- Organized personal aspects such as childcare and housekeeping
- Followed project timelines
- Worked remotely and communicated effectively with other coworkers and CEO abroad.
- Answered high volume of phone calls and email inquiries.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
Office Administration Intern
Real Estate University
08.2012 - 01.2014
- Handled all incoming business and client requests for information.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Provided complete meeting support, including materials preparation and notes or minute taking.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Maintained computer and physical filing systems.
- Received, screened and routed incoming calls.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Added documents to file records and created new records to support filing needs.
Education
Diploma - Business
TAFE NSW
05.2022
Certificate IV - Business Administration
TAFE NSW
07.2021
High School Diploma -
Wilton High School
01.2014
Skills
- Business management and development
- Market research
- Scheduling/calendar management
- Account management
- Social media marketing
- Payroll processing
- Efficient multitasking
- Spreadsheet/database management
- Average 69 WPM typing speed
- MYOB, Xero, Quickbooks, Attache
- Office 365
- Google Workspace
- Enthusiastic and friendly
- Reliable and punctual
- Unrestricted driver's license
Timeline
Freelance Administrator
Multiple
03.2022 - Current
Administrative Officer
Baines Concrete
09.2021 - Current
Small Business Owner
Laya's List
06.2019 - 08.2021
Executive Assistant
Real Estate University
02.2014 - 04.2019
Office Administration Intern
Real Estate University
08.2012 - 01.2014
Diploma - Business
TAFE NSW
Certificate IV - Business Administration
TAFE NSW
High School Diploma -
Wilton High School
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