Paz Rowena (Wena) Barroga
Werrington,NSW
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Minto Chicken Corner
New South Wales, Minto
08.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Provided timely and accurate responses to customer inquiries regarding products, services, and policies.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
Accounting Bookkeeper
Wan Sing Enterprise
Brunei, Brunei
04.2000 - 02.2023
- Inputted journal entries into accounting software system.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Reconciled vendor statements to assist in monthly closings.
- Processed expense reports, including verification of receipts and compliance with policies.
- Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy.
- Generated monthly financial statements for management review.
- Monitored cash flow, preparing reports to inform management of financial status.
- Assisted in the preparation of financial reports including balance sheets, income statements, and statement of cash flows.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Received and recorded cash, checks and transfers.
- Processed invoices and checks, and maintained daily cash logs and deposits.
- Reconciled vendor statements on a periodic basis to ensure accuracy of balances due.
Education
Bachelor of Arts - Business Administration
LA SALLE University
Ozamis City,Philippines03-1994
Skills
- Customer satisfaction measurement
- Strategic sales
- Positive and professional
- Customer service
- Adaptability and flexibility
- Money handling
- Multi-task management
Languages
English
Professional
Bengali
Limited
Indonesian
Professional
Chinese (Mandarin)
Limited
Timeline
Customer Service Representative
Minto Chicken Corner
08.2023 - Current
Accounting Bookkeeper
Wan Sing Enterprise
04.2000 - 02.2023
Bachelor of Arts - Business Administration
LA SALLE University
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