Summary
Overview
Work History
Education
Skills
Timeline
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Peara Mamae

JERRAWANGALA,NSW

Summary

Conscientious Senior Transit Officer working for RailCorp NSW with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Overview

11
11
years of professional experience

Work History

Senior Transit Officer

RailCorp
10.2003 - 02.2014
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
  • Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
  • Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
  • Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
  • Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
  • Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
  • Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
  • Investigated and resolved customer inquiries and complaints quickly.

Probation Officer

NSW Corrective Services
01.2003 - 08.2003
  • Maintained compliance with all legal statutes, policies and procedures.
  • Determined appropriate supervision levels by conducting risk and needs assessments.
  • Maintained organized offender records and documentation in compliance with department and legal standards.
  • Evaluated people on probation to determine best course of rehabilitation.
  • Participated in ongoing professional development opportunities to stay current on best practices in the field of community corrections.
  • Ensured compliance with court-ordered sanctions by closely monitoring probationers'' adherence to conditions of release.
  • Wrote progress reports and testified under oath at court hearings.
  • Adhered to legal requirements by performing office, home, and employment visits.
  • Supervised offenders to reduce risk to community.
  • Upheld legal standards by maintaining current knowledge on laws, policies, procedures related to probationary practices.
  • Monitored defendants' compliance and progress in treatment by reviewing reports from counseling agencies.
  • Handled over 15 full-cycle caseloads per month

Education

High School Diploma -

Nirmba Tafe
Quakers Hill NSW
12.2003

Skills

  • Customer Support
  • Complaint Handling
  • Data Entry
  • Customer Focus
  • Documentation And Reporting
  • Problem-solving abilities
  • Administrative Support
  • Complaint resolution
  • Computer Proficiency
  • Conflict Resolution
  • Critical Thinking
  • Building rapport

Timeline

Senior Transit Officer

RailCorp
10.2003 - 02.2014

Probation Officer

NSW Corrective Services
01.2003 - 08.2003

High School Diploma -

Nirmba Tafe

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Peara Mamae