Tiffany Mammino
Summary
As a proactive Head Property Manager and Hairdresser, I have acquired extensive experience in managing high-stress situations and resolving client complaints effectively. Through over 11 years of working in the real estate industry, I am skilled in financial budgeting, administrative support, and maintaining detailed records. I am known for enhancing client satisfaction through personalized service and maintaining high standards of quality and professionalism.
Overview
14
14
years of professional experience
Work History
Head Property Manager
Ray White Ingham
08.2012 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved client complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of client interactions, ensuring proper follow-up and resolution of issues.
- Answered central telephone system and directed calls accordingly.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Organized, maintained and updated information in computer databases.
- Monitored client behaviour and implemented corrective action
- Implemented and enforced policies and procedures to maintain the highest standards.
- Monitored market trends closely, adjusting rates accordingly to remain competitive within the regional market landscape.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for clients.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Hairdresser
JoJo's Hair
04.2010 - 08.2012
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized consultations
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
- Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
- Consistently met performance targets set forth by the salon management while maintaining high standards of quality workmanship.
- Attended industry seminars and workshops to stay current on the latest trends and techniques in hairstyling.
- Counted and documented opening and closing cash amounts daily.
Education
Real Estate Licence - Real Estate
REIQ Queensland
Brisbane, QLD05.2012
Certificate III in Hairdressing - Hairdressing
TAFE Queensland - Pimlico
Townsville, QLD12.2008
Skills
- Exceptional oral and written communication skills
- Adaptable
- Staff Management
- Administrative Support
- Financial budgeting and reporting
- Marketing and Advertising
- Software Utilization
- Clear Communication
- Customer service-focused
Timeline
Head Property Manager
Ray White Ingham
08.2012 - Current
Hairdresser
JoJo's Hair
04.2010 - 08.2012
Real Estate Licence - Real Estate
REIQ Queensland
Certificate III in Hairdressing - Hairdressing
TAFE Queensland - Pimlico
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